Exit32
Elite Explorer
- Joined
- December 15, 2014
- Messages
- 393
- Reaction score
- 144
- City, State
- Boston, Mass.
- Year, Model & Trim Level
- 2022 Aviator Reserve
I took delivery of my 2020 Platinum on September 13 and expected to receive 42,000 FordPass Reward points as promised within 30 days of purchase. According to my FordPass app, I haven't received the points so I started a chat session with a FordPass "Guide." The Guide asked for my Explorer's VIN, then disappeared for about five minutes. When the Guide returned to the chat session, I was told my situation had to be escalated to "the engineers" and it would take about five days to find out what's wrong. The Guide told me I'd receive an e-mail message with the resolution. It's been more than a week since that chat session, and I haven't heard anything from Ford.
Have other owners of 2020 Explorers on this forum received their 42,000 FordPass Reward points? If so, did you receive the points within 30 days of purchase?
Thanks!
Have other owners of 2020 Explorers on this forum received their 42,000 FordPass Reward points? If so, did you receive the points within 30 days of purchase?
Thanks!