I traded in my 2010 XLT for a 2017 Sport, so I swing by Jiffy Lube for an oil change. I've been a customer for years so I'm in their database. The tech asks to scan the VIN in the door, and I say that I'm an old customer with a new vehicle, and I switched the plates off the old truck and put them on this one. She scans the VIN and asks if I'm "Bob Smith" while showing me her tablet. I say no, that must be the old owner, and then I repeat what I had already said: old customer, new vehicle, same plate. She enters the plate number instead, my correct info comes up, and we continue. She asks for the mileage, and I say 31,x...
I say I'm here for an oil change, full synthetic oil please. She says, "So just a regular oil change?" I say, no, full synthetic oil please. She gets a laminated menu card with all of their oil change options and at the top I see two full synthetic oils, one about $20 more expensive. I ask her what the difference is and she says "I don't know." Cool, I'll take the cheaper one then, thanks.
Another tech does the actual work, then she comes back to get my credit card. I ask her what services have been performed, and she says "An oil change." I ask what other services, what fluids were checked, etc. She said, "Well, your oil, obviously, and your wiper fluid, and like that." Apparently she had never heard of transmission, brake, power steering, or differential/transfer case fluids.
It's been a long day, it's hot, and I want to get home. I pay, she brings me a receipt, I go home. I check the receipt. Even after I told her at least twice I was driving a new vehicle, even after she had scanned the VIN, even after telling her that I wasn't some guy with an address 2,000 miles from her shop, she put the old vehicle info (including the wrong VIN) on the receipt. She had also added an extra hundred-thousand miles to the odometer reading. A Jiffy Lube receipt shows the vehicle service history, so I can see the last several oil changes for the wrong vehicle, and the mileage magically goes down from 167,x.. in April to 131,x.. now.
Wrong vehicle, wrong mileage, wrong history, no idea what the difference is between two oils, no idea what service was provided, and I got to see the personal information for the previous owner.
I go back and explain to the nice young lady what the situation was. She calls over... someone. Manager? Senior tech? Dude who happened to be walking by at the moment? No idea, and he didn't say. She tells him that I'm not happy because the receipt doesn't show all of the fluids that were checked. I blink, twice, say "Uh, no" and then I relate the actual situation. He proceeds attempting to fix the receipt and update my info in their database. No dice. No matter what he changes, it changes back. He tries entering a new service visit for a free service (tire check); goose egg. The computer won't print a new receipt with the correct information. He picks up the phone and calls... someone. Explains. Listens. Tries whatever they tell him. Zilch. Bupkis. Nada.
He says, "Sorry, these are old computers. It may take a couple of days for the information to reset." Asks me to come back in two days and he'll print me a new receipt with everything perfect.
So... I got my oil changed.
