RTStork
Explorer Addict
- Joined
- September 23, 2001
- Messages
- 1,174
- Reaction score
- 0
- City, State
- Grand Bay, AL
- Year, Model & Trim Level
- 99 Explorer XLT 5.0L 2WD
I am not bashing the company I am justy including my emails and their responses:
I used your Power Search feature, but it didnt list the part number for my 99 Explorer 5.0L. You list 41013 for the 97, and 41015 for the 98. I thought the 96 up 5.0L's had the same computers. If you don't have a part number for my 99, will one of these work? Surely you have a programmer made for a 99, as I see you already have some made for 2000+ vehicles. I look forward to hearing from you.
Thanks
From: Tech Support <techsupport@hypertech-inc.com>
To: rtstork@hotmail.com
Subject: Re: Hypertech Programmer
Date: Wed, 06 Mar 2002 10:43:07 -0600
Thanks for the email and your interest in Hypertech. Sorry, we have nothing for the 99 model 5.0. We may in the future but it won't be soon. Check our web site for updates.
Thanks
Jim, Hypertech customer service
Thanks for the reply but can you tell me why it will be a while on the 99 Explorer? Are there major differences in the 98 and 99 computers? I also see that you have several programmers for vehicles that are 2001, and 2002.
Thanks
From: Tech Support <techsupport@hypertech-inc.com>
There is more demand for other vehicles and there are a lot of different calibrations from year to year. It's a long process on each application every year. Sorry for the wait and we appreciate your patience.
Thanks
Jim, Hypertech customer service
The part that makes me mad is "there is more demand for other vehicles". Explorer owners get the shaft again. Also, "we appreciate your patience". I got their patience right over here! I'll get a Diablo or Superchip.
I used your Power Search feature, but it didnt list the part number for my 99 Explorer 5.0L. You list 41013 for the 97, and 41015 for the 98. I thought the 96 up 5.0L's had the same computers. If you don't have a part number for my 99, will one of these work? Surely you have a programmer made for a 99, as I see you already have some made for 2000+ vehicles. I look forward to hearing from you.
Thanks
From: Tech Support <techsupport@hypertech-inc.com>
To: rtstork@hotmail.com
Subject: Re: Hypertech Programmer
Date: Wed, 06 Mar 2002 10:43:07 -0600
Thanks for the email and your interest in Hypertech. Sorry, we have nothing for the 99 model 5.0. We may in the future but it won't be soon. Check our web site for updates.
Thanks
Jim, Hypertech customer service
Thanks for the reply but can you tell me why it will be a while on the 99 Explorer? Are there major differences in the 98 and 99 computers? I also see that you have several programmers for vehicles that are 2001, and 2002.
Thanks
From: Tech Support <techsupport@hypertech-inc.com>
There is more demand for other vehicles and there are a lot of different calibrations from year to year. It's a long process on each application every year. Sorry for the wait and we appreciate your patience.
Thanks
Jim, Hypertech customer service
The part that makes me mad is "there is more demand for other vehicles". Explorer owners get the shaft again. Also, "we appreciate your patience". I got their patience right over here! I'll get a Diablo or Superchip.