Badluck 77
Member
- Joined
- December 13, 2015
- Messages
- 11
- Reaction score
- 0
- Year, Model & Trim Level
- 2016 Ford Explorer Sport
Let me preface this by saying I've been a long-time Chevy owner that now has a 2014 F-150 which has been a great truck, with the exception of a trans issue that was resolved very early in ownership.
We just picked up a new 2016 sport for my wife, when I spoke to the dealer I was clear on our needs for the truck, remote start, nav, heated memory seats. Dealer swore up and down the truck had these things, and the website and brochures all said that it would. We waited 4-5 weeks for the truck, and when it came in we took delivery, rushed through the delivery process to where my wife was shown only the basic setup and was told that she would figure out the rest as she drives the car. She gets it home and can't figure out how to setup the memory seat option. We dig through the manual, and it kept referring to the buttons on the door that her truck does not have. We call the dealer only to be told we should stop by one day because another salesman had the same issue on an F-150 and the memory seat functions are located in the nav display. A week later we get a call from the dealer, only to be told that the truck does not in fact have memory seats ($50k truck..no memory seats?), that ford mis-printed all of their brochures, and the sell sheets that the dealer was using, as well as the web. So now we are waiting to hear back on what they are going to do. Since the truck is driven by 3 different people almost daily and it's a major PITA to keep moving everything where it needs to be.
Also, on day one we encountered a problem with the power fold 3rd row that kept getting stuck halfway between the stow position. Basically if you pull the headrest strap, the headrest folds and for some reason the seat starts folding by itself, when you try to bring it back to the normal position it gets stuck. We sent it in to the dealer for them to look at it, and they said they couldn't figure it out, and have never seen this before, they would contact ford and get back to us on Tuesday. Today is Sunday, no solution yet and they said to call back this coming Tuesday. The truck only has 500 miles on it.
They also neglected to do a recall on the Nav before delivering the truck to my wife so we had to bring it back for that as well. They actually sent her the recall notice two weeks before she took delivery. You would have thought they would look for these things before handing the keys of a $50k truck to someone.
Needless to say we are extremely frustrated with Ford. She came from driving Cadillac's and made the switch based on the ride and the great service that i have had on my F-150. She said she now feels like garbage when walking into the dealer the way it's set up compared to her previous car experiences, and with way they treated her after the sale.
Anyone else have these problems?
Thanks,
Anthony
We just picked up a new 2016 sport for my wife, when I spoke to the dealer I was clear on our needs for the truck, remote start, nav, heated memory seats. Dealer swore up and down the truck had these things, and the website and brochures all said that it would. We waited 4-5 weeks for the truck, and when it came in we took delivery, rushed through the delivery process to where my wife was shown only the basic setup and was told that she would figure out the rest as she drives the car. She gets it home and can't figure out how to setup the memory seat option. We dig through the manual, and it kept referring to the buttons on the door that her truck does not have. We call the dealer only to be told we should stop by one day because another salesman had the same issue on an F-150 and the memory seat functions are located in the nav display. A week later we get a call from the dealer, only to be told that the truck does not in fact have memory seats ($50k truck..no memory seats?), that ford mis-printed all of their brochures, and the sell sheets that the dealer was using, as well as the web. So now we are waiting to hear back on what they are going to do. Since the truck is driven by 3 different people almost daily and it's a major PITA to keep moving everything where it needs to be.
Also, on day one we encountered a problem with the power fold 3rd row that kept getting stuck halfway between the stow position. Basically if you pull the headrest strap, the headrest folds and for some reason the seat starts folding by itself, when you try to bring it back to the normal position it gets stuck. We sent it in to the dealer for them to look at it, and they said they couldn't figure it out, and have never seen this before, they would contact ford and get back to us on Tuesday. Today is Sunday, no solution yet and they said to call back this coming Tuesday. The truck only has 500 miles on it.
They also neglected to do a recall on the Nav before delivering the truck to my wife so we had to bring it back for that as well. They actually sent her the recall notice two weeks before she took delivery. You would have thought they would look for these things before handing the keys of a $50k truck to someone.
Needless to say we are extremely frustrated with Ford. She came from driving Cadillac's and made the switch based on the ride and the great service that i have had on my F-150. She said she now feels like garbage when walking into the dealer the way it's set up compared to her previous car experiences, and with way they treated her after the sale.
Anyone else have these problems?
Thanks,
Anthony
