shane10
Well-Known Member
- Joined
- February 9, 2016
- Messages
- 201
- Reaction score
- 18
- City, State
- MW
- Year, Model & Trim Level
- 2002 Explorer XLS
4WD
You might ask if they will cross ship the new part so you will get it faster.
I am a bit past the point where I could do both sides in one afternoon so I did mine about a week apart. As long as the stock strut is not broken, it shouldn't be a huge deal to have one new and one old. I wouldn't drive to Alaska or anything like that, but mine was ****eyed from a broken spring for quite a while, so I figured the new strut was an improvement even if it wasn't exactly the same.
It's too bad you got a bad part. Buying quality dramatically reduces the chances that you get a lemon, but nothing will completely remove that possibility. It is the same thing in may other fields as well as with auto parts. All you can do is to check out the retailer to make sure they don't have frequent problems and then you just roll the dice like everyone else. This is one reason why customer support is so important. Everyone screws up now and again. How it gets handled when that happens is as important to me as their pricing.
LMHmedchem
I took the strut into my mechanic to have a look at it, he was able to use a spring compressor and rotate the upper shock mount 180 degrees, which after 10 messages I finally got KYB to tell me was possible. I have both front UCA's and struts replaced now, just need to put the wheels back on and torque everything down.
I'm still a bit worried about not being able to loosen the nuts on the side of the UCA (bushings) when I installed it. As I said, once the drivers side UCA was in I was able to use a heavy wrench and pipe to loosen them up, but once they were loosened nothing happened i.e. no swivel in the bar.
I tried loosening them up off the car, with my brother putting all his weight on it, no dice. I guess i'll see how it rides once I get the tires back on, and let the mechanic know when I get the alignment.
Quick test drive and if alls good onto the rears! Thanks for everybody's help couldn't have done it without ya!