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No Sound Screen Acoustic Glass?

Ye
Not quite following this dip up/down Dale. Are you referring to the top edge of the glass?

Peter
Yes the top edge if you roll the side windows down. On mine I can feel and see it on the windshield also.
 



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Well after chatting with Ford and calling them about this I got no where. So I called my service advisor this morning. He didn't have the answer right away but came up with one. He talked with their sales manager about it. If you roll a side window down and if it dips down in the center that is acoustic glass. Sure enough my front windows and the windshield all dip down in the center. The rear windows curve up. So I learned something new today. Plus I have a great service advisor.
Not sure either what u mean. If you roll down a side window, there is indeed a difference between the center "Laminate" piece and both pieces of glass sandwiched on each side. If this is what he is referring to, all that is being confirmed is that the glass is laminate and not tempered.

As I have said many times, Windshields have always been required to be laminated for safety reason which means they have the center laminate piece with glass on each side. But windshields or other laminated glass is only "Acoustic" if the laminated piece is specfically designed to limit noise more than a regular piece of laminate.

Also how were you able to see a cross section of the winshield glass?

Dale, just saw your recent post a few min ago. If I'm understanding what your referecing correctly, all that is being confirmed is that the windshield and side glass have the center piece of laminate which is what laminated glass is. All of the pieces of glass that are in question with our explorers are laminate, and are stamped as such on on these pieces.

What is trying to be confirmed is if this center piece of laminate has enhanced acoustic properties, which has always been denoted by some form of acoustic stamp on the glass In addtion to being laminated.
 






Not sure either what u mean. If you roll down a side window, there is indeed a difference between the center "Laminate" piece and both pieces of glass sandwiched on each side. If this is what he is referring to, all that is being confirmed is that the glass is laminate and not tempered.

As I have said many times, Windshields have always been required to be laminated for safety reason which means they have the center laminate piece with glass on each side. But windshields or other laminated glass is only "Acoustic" if the laminated piece is specfically designed to limit noise more than a regular piece of laminate.

Also how were you able to see a cross section of the winshield glass?
If you roll down a front and rear window. Then compare the edge on both. The front on mine has an edge shaped like an M. The rear has a rounded edge. The windshield has a small gap where you can feel and see it also. Not as well but it is there. As for laminated, all window glass on a vehicle is laminated. Not just the windshield.
 






If you roll down a front and rear window. Then compare the edge on both. The front on mine has an edge shaped like an M. The rear has a rounded edge. The windshield has a small gap where you can feel and see it also. Not as well but it is there. As for laminated, all window glass on a vehicle is laminated. Not just the windshield.
Dale,

Not all glass on a vehicle is laminated. On most vehicles just the front windshield is most often the only piece that is laminated. Some vehicles are now incorporating it on the first row side windows. A very small number of vehicles are adding laminated glass to the 2rd row. Otherwise all these sections of glass minus the windshield are only required to be TEMPERED glass, including the panormaic sunroof.

Only a few manufactuers such as Tesla, Volvo will use laminated glass for sunroofs.


The reason your 2rd row glass feels different is because it does not have the laminated piece of glass in the middle because the 3rd row glass is tempered ONLY.

Before recently buying my explorer, I test drove a 2021 Jeep Grand Cherokee L and Jeep is advertising this vehicle as having an acoustic windshield, acoustic first row glass, and amazingly also having acoustic 2nd row glass. When I visually checked all 5 pieces of glass, everyone of them surely indeed said "Acoustic" or had an acoustic indicating symbol.

This is where my contention is with the 2020-21 Ford Explorer glass. Whether the glass is laminated on the windshield and first row side glass was never a question. I want to know if the glass is "ACOUSTIC laminated glass" .

And just like the Jeep Grand Cherokee L I test drove and any other manufacturer that puts acoustic glass on a car, every piece of glass will display markings that it is acoustic.

I find it very bizzare that our glass has no such indicators with such robust advertising of these features and the fact that Ford has for a long time, and based on cars I JUST saw in the showroom, utilize their Sound Screen acoustic windshields and which had probably the most conspicuous acoustic indicator in the business, but leaves the glass on our Explorer's a mystery.

Before my explorer, I had a 2020 Hyundai Palisade, which has acoustic glass on the windshield and first row side windows. Sure enough it had markings indicating as such. I also test drove the newly designed Nissan Pathfinder and it also now has an acoustic windshield and first row side glass and is marked as such. These are all in addtion to the Jeep Cherokee I drove above which had acoustic markings all all glass that was supposed to be.

What I am getting at is that acoustic glass is becoming a big deal these days and Jeep is even pushing the bar further by starting to do it in the 2nd row. When these manufacturers say the car has acoustic glass, from my experience, you can be damn sure the glass will be marked as such.
 






Not sure either what u mean. If you roll down a side window, there is indeed a difference between the center "Laminate" piece and both pieces of glass sandwiched on each side. If this is what he is referring to, all that is being confirmed is that the glass is laminate and not tempered.

As I have said many times, Windshields have always been required to be laminated for safety reason which means they have the center laminate piece with glass on each side. But windshields or other laminated glass is only "Acoustic" if the laminated piece is specfically designed to limit noise more than a regular piece of laminate.

Also how were you able to see a cross section of the winshield glass?

Dale, just saw your recent post a few min ago. If I'm understanding what your referecing correctly, all that is being confirmed is that the windshield and side glass have the center piece of laminate which is what laminated glass is. All of the pieces of glass that are in question with our explorers are laminate, and are stamped as such on on these pieces.

What is trying to be confirmed is if this center piece of laminate has enhanced acoustic properties, which has always been denoted by some form of acoustic stamp on the glass In addtion to being laminated.
🤷🏻‍♂️
 






If you roll down a front and rear window. Then compare the edge on both. The front on mine has an edge shaped like an M. The rear has a rounded edge. The windshield has a small gap where you can feel and see it also. Not as well but it is there. As for laminated, all window glass on a vehicle is laminated. Not just the windshield.
False. All glass is tempered, not laminate. If it was always laminate glass Windows
Wouldn’t blow out, they’d stay together as a shattered sheet.
 






False. All glass is tempered, not laminate. If it was always laminate glass Windows
Wouldn’t blow out, they’d stay together as a shattered sheet.
My error on that. I wonder if the OP has done any leg work to try and get an answer. Or is his post here the only thing he has done.
 






My error on that. I wonder if the OP has done any leg work to try and get an answer. Or is his post here the only thing he has done.
Evidently not he keeps asking you the same question 🙋‍♂️
 






Not quite following this dip up/down Dale. Are you referring to the top edge of the glass?

Peter
Yeah, some clarification is in order.
 












My error on that. I wonder if the OP has done any leg work to try and get an answer. Or is his post here the only thing he has done.
When I purchased my Ford Explorer Timberline last Monday, I asked the salesman, who was better than most of the salesman I have delt with in the past, if he knew why this Explorer did not have Ford's Sound Screen and he stated what is a Sound Screen? I then advised him that it is Ford's proprietary name of acoustic glass. He then looked stumped and stated he's never heard of acoustic glass.

I left it at that, but he said he could ask one of the service advisors, which he did do and their response was " I have no idea". To save me frustastrion, I did not inquire further.

I am very astute and well versed with buying new cars from dealerships and the lack of information or flat out wrong information never ceases to amaze me, such as what Dale got today.

So, Dale, yes, I did attempt some form of "leg work", knowing it would likely be futile at the level of the dealership, which is was and then some. In addition, before posting I googled for quite some time a place to email Ford, which I could not find and called their help line, which disconnected me 2 times.

So here I am.
 






Ricky,

Thanks a lot for your assumption.

It would be a welcome sight to see you substantively reply to this thread.

I feel I have been very diplomatic in my posts.

As a new forum member, the snarky comments are impressive.
 






When I purchased my Ford Explorer Timberline last Monday, I asked the salesman, who was better than most of the salesman I have delt with in the past, if he knew why this Explorer did not have Ford's Sound Screen and he stated what is a Sound Screen? I then advised him that it is Ford's proprietary name of acoustic glass. He then looked stumped and stated he's never heard of acoustic glass.

I left it at that, but he said he could ask one of the service advisors, which he did do and their response was " I have no idea". To save me frustastrion, I did not inquire further.

I am very astute and well versed with buying new cars from dealerships and the lack of information or flat out wrong information never ceases to amaze me, such as what Dale got today.

So, Dale, yes, I did attempt some form of "leg work", knowing it would likely be futile at the level of the dealership, which is was and then some. In addition, before posting I googled for quite some time a place to email Ford, which I could not find and called their help line, which disconnected me 2 times.

So here I am.
If you questioned when purchasing and didn't get a good answer, why did you complete the purchase if it was an issue? To me, that is not leg work. I have spent a lot of time on it since you asked about on this forum and to be honest, to me it's not an issue. Just trying to help.
 






When I purchased my Ford Explorer Timberline last Monday, I asked the salesman, who was better than most of the salesman I have delt with in the past, if he knew why this Explorer did not have Ford's Sound Screen and he stated what is a Sound Screen? I then advised him that it is Ford's proprietary name of acoustic glass. He then looked stumped and stated he's never heard of acoustic glass.

I left it at that, but he said he could ask one of the service advisors, which he did do and their response was " I have no idea". To save me frustastrion, I did not inquire further.

I am very astute and well versed with buying new cars from dealerships and the lack of information or flat out wrong information never ceases to amaze me, such as what Dale got today.

So, Dale, yes, I did attempt some form of "leg work", knowing it would likely be futile at the level of the dealership, which is was and then some. In addition, before posting I googled for quite some time a place to email Ford, which I could not find and called their help line, which disconnected me 2 times.

So here I am.
why this Explorer did not have Ford's Sound Screen and he stated what is a Sound Screen? I then advised him that it is Ford's proprietary name of acoustic glass. He then looked stumped and stated he's never heard of acoustic glass.

I left it at that, but he said he could ask one of the service advisors, which he did do and their response was " I have no idea". To save me frustastrion, I did not inquire further.

The above underlined we’re decisions that you and only you made… as far as you being very astute and well versed with buying new cars from dealerships as you claim well … if you say so .

As far as being snarky … sometimes the truth hurts, enjoy your new vehicle and write it off as a lesson learned.
 






If you questioned when purchasing and didn't get a good answer, why did you complete the purchase if it was an issue? To me, that is not leg work. I have spent a lot of time on it since you asked about on this forum and to be honest, to me it's not an issue. Just trying to help.
Dale, I do sincerely appreciate your time in trying to figure this out.

When purchasing my vehicle, I was having a very hard time locating a timberline locally and alread drove a pretty good distance to get mine. When I noticed the glass did not say soundscreen, I checked all the other 2021 Explorers on the lot...a couple limiteds, XLT's and and at least one Platinum and they all did not say soundscreen.

So I chalked it up at the time as something that had to be on the cars for a good reason since all models had it and had wishful thinking that Ford changed something but the glass is indeed acoustic and I was missing a symbol somewhere (it was dark out at this point)

So I decided it would not be a complete dealbreaker, but something I would definately try to get an answer to after the fact.

I spent many hours researching the literature on the explorer and sifting through every article about automobile acoustic glass to insure I did not miss a symbol on the glass, in addition to inquiring at the dealership, and looking for a place to email Ford, and contact their help line to no avail. I feel this would qualify as leg work.

I feel my thread on this forum was a logical next step.

I am hoping that when the 2022's come out, they still have the same glass as we all have and do not change to some form of glass that was hypothetically supposed to be on our cars but was not available at the time.

Dale, again, I do appreciate you trying to get to the bottom of this.
 






why this Explorer did not have Ford's Sound Screen and he stated what is a Sound Screen? I then advised him that it is Ford's proprietary name of acoustic glass. He then looked stumped and stated he's never heard of acoustic glass.

I left it at that, but he said he could ask one of the service advisors, which he did do and their response was " I have no idea". To save me frustastrion, I did not inquire further.

The above underlined we’re decisions that you and only made… as far as you being very astute and well versed with buying new cars from dealerships as you claim well … if you say so .

As far as being snarky … sometimes the truth hurts, enjoy your new vehicle and write it off as a lesson learned.
The issue I had was your assumptions.

Yes, OBVIOUSLY, these were decisions I made. I caught this inconspicuous potential issue with the glass and I consider that being observant in my purchase. I have my reasons for still buying the car, but it appears you feel that since I purchased the car, that negates my need to inquire about this potential discrepancy.

And to the phrase the truth hurts, lol, I have yet to be hurt by any truth on this thread.

I started this thread to get to the truth, knowing I already purchased the vehicle. Instead, we have assumptions, misinformation and not a single conclusive answer, that's fine, it happens.

Save your generic phrases for when they're applicable, certainly no lesson learned here.
 






Another contributing factor for noise entering the cabin is wind and road noise — and the 2020 Explorer keeps this out with the acoustic glass. Situated in both the windshield and front side windows, the acoustic glass features two layers of glass and an inside layer of clear plastic.Apr. 16, 2021

 






Another contributing factor for noise entering the cabin is wind and road noise — and the 2020 Explorer keeps this out with the acoustic glass. Situated in both the windshield and front side windows, the acoustic glass features two layers of glass and an inside layer of clear plastic.Apr. 16, 2021

I've seen that to Peter. In fact here is an article from Ford media. https://media.ford.com/content/ford...t-for-ford-innovation-makes-all-new-2020.html
 






The issue I had was your assumptions.

Yes, OBVIOUSLY, these were decisions I made. I caught this inconspicuous potential issue with the glass and I consider that being observant in my purchase. I have my reasons for still buying the car, but it appears you feel that since I purchased the car, that negates my need to inquire about this potential discrepancy.

And to the phrase the truth hurts, lol, I have yet to be hurt by any truth on this thread.

I started this thread to get to the truth, knowing I already purchased the vehicle. Instead, we have assumptions, misinformation and not a single conclusive answer, that's fine, it happens.

Save your generic phrases for when they're applicable, certainly no lesson learned here.
Hope you can resolve your issues … Enjoy your new vehicle
 



Join the Elite Explorers for $20 each year or try it out for $5 a month.

Elite Explorer members see no advertisements, no banner ads, no double underlined links,.
Add an avatar, upload photo attachments, and more!
.





Hope you can resolve your issues … Enjoy your new vehicle
Thanks,

Please enjoy yours also and I hope all is well with your vehicle.

Sorry we sort of got off on the wrong foot, lets keep this on track.

Cheers.
 






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