- Joined
- March 13, 2005
- Messages
- 7,283
- Reaction score
- 21
- City, State
- Martinsburg WV
- Year, Model & Trim Level
- 84 BII "Li'l Samson"
Rick,
I dont know if you were around at Gore when we found a problem with my ORI's. The back of the buggy was sitting about 4 inches lower in the rear than it should have been when we got back to camp. They werent like that prior to the flop but they sure were after.
After getting home and playing with them nothing I could do would make my rear 16 struts expand past 4 inches.
I worked with Mark/Kirk via phone and Pirate4x4 to try some things. I did end up getting them to go out to 9 inches but never past that. Also I found that when pressurizing the fronts one took about 30psi more pressure to sit level,which it did not before.
ORI was great to work with but in the end I had to send them back to the factory. In less than 24 hours after the recieved them I got a call from Liz that they were on the way back to me. Exceptional customer service.
I talked with Liz about the problem and she didnt have the specifics but apparently I had an issue with some seals and one or more o-rings. She did say that they have had other problems with some of the seals and have either changed the material or the vendor, dont really remember at this point. So I dont really know if I had an issue because of this or something specific to my struts. I only had about 25 hours on them so I'm guessing it was the part failure. I'm hoping Mark chimes back in on my thread on Pirate or that there is some info in the box.
So long story short...exceptional customer service if you run into any problems.
Oops posted around the same time. And yes I knew about the problem and even briefly touched on the subject with Liz at ORI. So glad that they're on the way back so fast.