Looking for advice also. I have a 2013 Ford Explorer that has approx. 98,000 miles on it and never had an issue with it. Was sent a recall notice couple times and never took it in because never had issues. Eventually called dealer in Macomb, Ill., found out it was a fuel pump issue and needed to be replaced so I took it in.
Fuel pump was replaced and while driving home approx. 15 min. into drive the check engine light came on. Called immediately and dealer said to bring in next day and they would check it out. Claimed it was bad connection when wires were reconnected to fuel pump. They would fix no cost. Again picked up vehicle went to Walmart, when returning to car it had excessive cranking as if it had no fuel. First time this ever happened. Took vehicle back again, was told it was bad injector but couldn't narrow down which one was so had to replace front 3 to be sure and I would have to pay 50% of parts and labor. Again, drove short distance and again during start up same issue. Dealer then said it must be one of the back 3 injectors. Took vehicle back again, had vehicle all day but just ran test. Claimed they talked with Ford hotline and was told not to change other injectors. Since then they opened up a new hotline or code blue but nothing has been done. Service manager claims Ford hasn't replied to his question on what to do next. Same problem as what I've been reading in above post. after several attempts to figure out problem and 3 calls to Ford Customer Service, talking to owner of dealership in person, dealer claiming they escalated this problem as a "code blue" to Ford for help with issue, they came to conclusion it is an intermittent problem with no codes and can't help me anymore and said unless it just quits or throws a code they can't help me. Service manager even said he's never seen a ford engineer come to dealership as long as he's been there to figure out problem and he didn't know what else to do. Problem is getting more frequent and also worried my wife will be somewhere and it won't start, or will eventually ruin starter, will be towing expense, who knows but very frustrated that it can't be diagnosed. Very disappointed with Ford Customer Service. Any help would be appreciated. This has been an ongoing problem since the beginning of August 2016, when recall work was done.