Update and some comments.
I had a meeting with the Service Manager on Tuesday. I made the same case as in the OP. At no point was he listening to me. He was just letting me talk so he could tell me no.
Also, the Ford 800 line closed my complaint, didn't call or email me with the results, and will not let me talk to a supervisor because the case is closed. I thought about trying to to re-open another, but I'm sure the complaint is tied to the VIN, and I'll be denied.
Cheers all and thanks for the feedback.