greeman
Active Member
- Joined
- March 23, 2015
- Messages
- 62
- Reaction score
- 20
- Location
- Tennessee
- City, State
- Tennessee
- Year, Model & Trim Level
- 2020 Explorer Platinum
I bought my 2015 Explorer Limited on Dec. 24th. It was raining the day I bought it, and we had some snow and generally bad weather here through January and February. About two weeks ago I washed the vehicle real good and applied wax. While applying wax, I noticed what I thought looked like a door ding on the left driver's door just below the door handle in the curve area near the bottom. On closer inspection, it was not a door ding, but an "outie". A very small dent made from the inside (the car has 2,800 miles). I knew that I had not parked anywhere where I could have been hit. Anyway, I took it to my dealer and he said to bring it back back Friday (last Fri. Feb 20th) when his paintless dent remover guy would be there. I did take it back and the paintless dent remover guy said that it was indeed an "outie" right in front of the door brace, and to have been made something would have to have gotten between the brace and the door skin. I know this had to have been there when I bought the car. Anyway the service rep said he would write it up and turn it in for approval. I told him I wanted to go ahead and have it fixed (I can't stand any dings or dents no matter how small) no matter who paid. He said he would let me know later if Ford approved the repair. He called me today and said Ford would not cover, so I had to go by and pay for the repair. It wasn't that much... less than $60 bucks, but the principle of the thing bothers me. Ford chooses to not trust their own service reps and the dent guy???? Give me a break! If it was something I had done I would not mind paying at all, but when it was clearly something they missed getting right at the factory it pi**es me off. I paid as much for this vehicle as my wife's Cadillac, and they (General Motors) never hesitated to do warranty repairs. No complaints so far about anything else on the Explorer. Anyway, just venting and hoping a Ford rep reads this post. If not, I may give them a call to complain at least. By the way the paintless dent remover guy made it look perfect again.