Tom's Ford (Keyport NJ)- disgusting

[vig1116]

For anyone that cares, I had to cancel my appt for monday, but i went today. Was at the new dealer for an hour and a half and problem fixed. They replaced the shifter and even the feel of the trigger is much better. I have no doubt this problem is gone now!! Thanks to everyone on here that helped!!!!!

 

[01GoldST]

Bummed and disgusted.

All I have to say is I took my truck in for what should have been a simple recall repair, then 2 hours later I'm looking at a broken brake line, which coincidentally is an obsolete ford part for my truck. Could never get an estimate, was driven home and received a call about an hour after getting home and received a worst case scenario quote of $800, but no best case scenario. I was told I would be updated..... Wellll, recieved no calls, so I called about 3 hours after I last spoke to them, voicemail.... Left message with service manager asking for an update, preferably a better estimate, wellllll, 3 hours later, service dept. is closed and no calls, no updates on my vehicle. All this was supposed to be was a simple recall fix of the speed control.

Well, since by brake line is broken, I felt hijacked, since I drove there and have been driving around with no brake issues, actually had all four brakes done about 2-3 weeks ago by a trusted friend/mechanic and now I can't even leave because they take me back and show me a broken line and brake fluid on the ground. Driveway has no leaks and I had no issues getting there. How the hell did that happen?

Needless to say, it is my first time at Tom's Ford and I am not happy and completely disgusted, but I need to have it fixed to get the hell out of there.

 

[vig1116]

I'm sorry you're going through this, but it doesn't surprise me from there. I would not stand for what they did if they broke it. Get ford customer service involved and make them pay for it. To me if it was broken and fluid all over their floor, why wasn't fluid leaking on the way there or before??? Try to get ford customer service to send someone over there to investigate if it is their fault so they pay (if that's possible). I know it doesn't help now, but next time go to all american ford in old bridge.... Also, when you are done with them go to www.dealerrater.com and give them a review!!! It really does make a difference!! most people don't do it but i did and they tried to be nice to me after what they put me thru, i said sorry but it's too late.... you can look up my review on there and their responses...

All I have to say is I took my truck in for what should have been a simple recall repair, then 2 hours later I'm looking at a broken brake line, which coincidentally is an obsolete ford part for my truck. Could never get an estimate, was driven home and received a call about an hour after getting home and received a worst case scenario quote of $800, but no best case scenario. I was told I would be updated..... Wellll, recieved no calls, so I called about 3 hours after I last spoke to them, voicemail.... Left message with service manager asking for an update, preferably a better estimate, wellllll, 3 hours later, service dept. is closed and no calls, no updates on my vehicle. All this was supposed to be was a simple recall fix of the speed control.

Well, since by brake line is broken, I felt hijacked, since I drove there and have been driving around with no brake issues, actually had all four brakes done about 2-3 weeks ago by a trusted friend/mechanic and now I can't even leave because they take me back and show me a broken line and brake fluid on the ground. Driveway has no leaks and I had no issues getting there. How the hell did that happen?

Needless to say, it is my first time at Tom's Ford and I am not happy and completely disgusted, but I need to have it fixed to get the hell out of there.

 

[vig1116]

uggghhh it gets me so aggrevated what they do cause they will still make money even though they are scu*bags....

 

[rmp301]

My parents wrote in to GM years back. Never heard anything. Don't hold your breathe.

In our case we had a bad fuel regulator dump lots of raw fuel into the engine jacking it up (it went out, and while it was at the dealer we received the recall on the part).

They replaced the part without checking out what it did to the engine and locked the motor up.

All in all we had to buy a new motor ourselves because they said that the motor was like that before hand. GM ignored out concerns and the dealer wouldn't step up.

Needless to say we never went back. Had the motor replaced elsewhere. I still trash talk that dealer to this day.

Wrote to Ford TWICE regarding my frustrations with a transmission tranny job that went bad ....... 1st letter ..... no reply ....... Wrote a 2nd regarding no response and AGAIN no reply! Great way to treat your customers. Time to switch from Ford !

 

[FordService]

Wrote to Ford TWICE regarding my frustrations with a transmission tranny job that went bad ....... 1st letter ..... no reply ....... Wrote a 2nd regarding no response and AGAIN no reply! Great way to treat your customers. Time to switch from Ford !

Hi rmp301,

I reached out to you on another thread but wanted to contact you here, too. If your vehicle is currently experiencing a physical concern, I can assist by looking into your case. I can also log any feedback you'd like to have documented in our system. Reach out to me via PM with your info (VIN, dealer, mileage, daytime phone number, full name) and I'll start working on your case.

Crystal

 

[Russ R]

Toms Ford

I was sorry to hear of the problems you experienced with Toms Ford. Their service department does not know the difference between a hammer and a screw driver. I will never do business with them ever again. I have left messages for Bob Lyttle who does not have the common courtesy to return my calls. I now go to another Ford dealer and couldn't be happier. Toms has be in business for 50 years. I am still wondering how with their lousy service department. I will never buy or lease another Ford product because of Toms Ford. There is no fix for my Microsoft Sync. Yet I am told that I have to live with it. Very poor customer relations for a previously loyal Ford customer.

 

[peterk9]

I was sorry to hear of the problems you experienced with Toms Ford. Their service department does not know the difference between a hammer and a screw driver. I will never do business with them ever again. I have left messages for Bob Lyttle who does not have the common courtesy to return my calls. I now go to another Ford dealer and couldn't be happier. Toms has be in business for 50 years. I am still wondering how with their lousy service department. I will never buy or lease another Ford product because of Toms Ford. There is no fix for my Microsoft Sync. Yet I am told that I have to live with it. Very poor customer relations for a previously loyal Ford customer.

Regarding your SYNC issue, may I suggest that you send Rebecca, FordIVTTeam a PM (private message). She mostly monitors the In Vehicle Technology forum;
http://www.explorerforum.com/forums/forumdisplay.php?f=177

I'm sure she will be happy to see what she can do to assist you.
http://www.explorerforum.com/forums/private.php?do=newpm&u=181992

Peter

 

[vig1116]

I hear ya Russ, I still can't believe how i was treated, and i believe it was all because i had the ford service rep from here involved because that was what all their concern was about. After I complained to the big wigs there, they called back and every question was how and why ford was involved in my case. I love how they told ford they don't ever want my business there and i am not welcome there, like i would ever go back!! lmao

I was sorry to hear of the problems you experienced with Toms Ford. Their service department does not know the difference between a hammer and a screw driver. I will never do business with them ever again. I have left messages for Bob Lyttle who does not have the common courtesy to return my calls. I now go to another Ford dealer and couldn't be happier. Toms has be in business for 50 years. I am still wondering how with their lousy service department. I will never buy or lease another Ford product because of Toms Ford. There is no fix for my Microsoft Sync. Yet I am told that I have to live with it. Very poor customer relations for a previously loyal Ford customer.

 

[FordIVTteam]

... There is no fix for my Microsoft Sync. Yet I am told that I have to live with it. ...

Hi, Russ R,

Like Peter said, I'll be more than happy to assist with your MFT concerns. Shoot me a private message with your VIN and the details.

Rebecca