Upgrading Sync Issue

[bigwex]

Hello all. I did a search but can't find any help. I just purchased a 16 Explorer Sport. Im trying to update the SYNC system but Im having some issues. When i download and unzip the file, I'm getting a bunch of files (cab, zip). I don't know what files to put on the USB drive. I saw on the Ford website it shows an install file and a SyncMyRide folder. I don't have that. Ideas? Its driving me nuts.

 

[FordIVTteam]

Hi bigwex,

Which system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model

Also, are you using an Apple or Windows computer? Let me know, and I'll assist.

Shaay

 

[jmr061]

When was your Sport produced? 3.8 has been out since Sept...unless it is used or been sitting on the lot a long time it shouldn't need an update.

It sounds like you are using a Mac....use a windows computer or you have to reorganize everything. All but the autoinstall file belongs in the syncmyride folder.

 

[bigwex]

It is a used 2016 with the voice navigation. I just checked the version and not sure if I'm looking at the correct one but its showing 3.62.5? I will have to wait and find someone with a PC then. I tried to make the USB have the 3 files needed but still a no go. Need to update my Fusion as well.

 

[peterk9]

It is a used 2016 with the voice navigation. I just checked the version and not sure if I'm looking at the correct one but its showing 3.62.5? I will have to wait and find someone with a PC then. I tried to make the USB have the 3 files needed but still a no go. Need to update my Fusion as well.

That was the previous version. You are correct that you should update to 3.8. Sorry, no experience with a Mac.
Here is a post from another thread; http://www.explorerforum.com/forums/showpost.php?p=3041233&postcount=38
Good luck.

Peter

 

[bigwex]

Well after downloading five different unzipp programs I finally got it to open to the SyncMyFord file. Then got the update applied. Thanks everyone for the help!

 

[FordIVTteam]

Glad it worked, bigwex! I assumed you had a Mac, but I needed to make sure before I provided the answer. For some reason, Apple's default extraction program (Archive Utility) doesn't unzip the files correctly. Using a different program was the correct route to take. Let me know if need additional SYNC assistance in the future.

Shay