Water pump failure leaks to dead engine
I just had to post something about the way that Ford is treating my son (tlbig10) with his blown engine due to a water pump failure (see earlier thread). I am not the type to quickly jump in on a problem and start shouting. I like to remain calm and let the problem work its way through the "system". I do not agree with Ford's refusal to help out in any way with this massive engine failure due to a blown water pump. That is not normal for a car with 61,600 miles that is still within the 5 year warranty
When my son called me in the middle of the hot desert east of Indio/Palms Springs 2 weeks ago to tell me that his pristine 2011 Ford Explorer with 61,600 miles was dead, I was really surprised. Since 2001 I have purchased seven (7) used Ford Focus and have been very pleased with the quality of work on the Fords. None of the used Focus that I purchased every had any major problems and I put more than 100K on many of the cars. I drive a 2012 Ford Focus and purchased a 2013 Ford Focus for my daughter last August. I was a Chevy Suburban/Truck owner for 25 years and became a big Ford fan when the economy crashed and Ford told Washington that they were fine and did not need any bailout money like GM and Chrysler. That really meant a lot to me to see an American company forseeing the future and making changes so they did not need any taxpayer dollars to bail them out like GM (Government Motors).
Anyway, if you have read not read the thread about the blown engine that was 1,600 miles over the 60,000 mile warranty, please take a minute to review it. I was sure that Ford would step up and help out tlbig10 with this massive engine failure. The quoted cost to replace the engine - $7,300.00.
TLbig 10 took all of the right steps with Fiesta Ford dealership in Indio where the Explorer was towed and patiently waited to see what Ford was going to say about the blown engine. When the dealership and the local Ford rep in Los Angeles reviewed the case, they turned it down. There was no offer to share in the cost of a new engine from Ford, just a "Sorry, you are over the warranty" response. 1,600 miles over.