sfrolls01
New Member
- Joined
- November 12, 2012
- Messages
- 2
- Reaction score
- 0
- City, State
- Petaluma CA
- Year, Model & Trim Level
- 2013 Explorer XLT
After updating my touch to V3.2.2 via USB drive from syncmyride.com, I noticed a problem adding or editing voice nametags in the navigation folder “favorites” I get an error message INVALID- Voice nametags could not be enabled. Name is too similar to an existing voice command.
I called Ford Support and they told me to do a Master Reset. I couple of those didn’t fix the issue. I called Ford Support back and they told me to disconnect the battery for a couple of hours. They called that a HARD Reset. Still didn’t fix the problem. While the car was a my Ford Service Department for an unrelated problem, they tried to fix it by installing software V3.5.1 and I was given the new A4 SD map card. Problem is still there. I even unpaired my iPhone and deleted the phonebook on my touch to try to get rid of these prior entries that might be causing the issue. I did not have this issue when the car was new. Anybody know how to wipe these old entries out that are causing the error message?
Thanks, Steve
I called Ford Support and they told me to do a Master Reset. I couple of those didn’t fix the issue. I called Ford Support back and they told me to disconnect the battery for a couple of hours. They called that a HARD Reset. Still didn’t fix the problem. While the car was a my Ford Service Department for an unrelated problem, they tried to fix it by installing software V3.5.1 and I was given the new A4 SD map card. Problem is still there. I even unpaired my iPhone and deleted the phonebook on my touch to try to get rid of these prior entries that might be causing the issue. I did not have this issue when the car was new. Anybody know how to wipe these old entries out that are causing the error message?
Thanks, Steve