You say certified pre-owned. So where is your warranty.
Certified Pre-owned means 12-month comprehensive/12,000 miles from the time you purchase plus powertrain for 7 years, 100,000 miles.
Water pump is covered under powertrain warranty as listed on their website.
To be certified pre-owned it must be 5 model years or less than current and have less than 80,000 miles.
You meet the years requirement but I doubt the car you bought had 80,000 miles and went to 100,000 miles in 10 months.
Need to double check your paperwork.
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Hello Peter (Note: I too am a Sheltie lover... lost our beloved Toby after 14 years... life will never be the same).
I should have responded to you some time ago.... but have only recently come back to the forum after being contacted by a Ford Service Rep because the follow up on this issue has been unfortunately quite high. The problem (as I predicted) has been grossly understated, hidden if you will because it was scattered across so many forums....and the pieces are only now beginning to fall into place.
To answer your comments: (Note: I am Canadian.... we work in kilometers... I have tried to convert to miles to make it consistent with other posters, but there are still some 'language' differences that affect the way you responded to my post
1)
Certified: In Ontario Canada, every 'used' vehicle must be 'certified' as road worthy and there is a quite intensive check list that the mechanic must complete before it is signed off. So, when I said 'certified', it was as in "Ontario Certification'. Without this certification, the DMV will not allow the ownership to be changed over to the new owner.
2)
Pre-owned.... I used this term to reflect the fact that I bought a 'used' vehicle... not brand new. When we search for used vehicles, we tend to use the word 'pre-owned' and even the dealership tabs on their web sites call it 'Pre-owned Inventory'... not 'used cars'. The form of 'Certified Pre-Owned' warranty that you mention is not even available in Canada as far as I know. I had never heard of it until I researched it due to your comments. So, when I said, "I bought this vehicle certified, pre-owned" it was in the context of a 'used car' that had been officially 'certified' as road worthy with no major problems.
3)
Used Car Warranty: The standard very limited warranty on a used car in Ontario is something like 30 days. The Dealership had so much confidence in the provenance of this vehicle, they gave me a 'three month, bumper-to-bumper' warranty when I purchased the vehicle. I had so much confidence in the provenance and their confidence that I turned down their up-sale efforts for extended warranty. In retrospect, a mistake that I will not make again when buying a used vehicle.
4)
Mileage: I don't know where you picked up your mileage figures..... we bought the vehicle with
80K miles (130,000 kilometers...remember, we are in Canada and we use the metric system...just like Europe). The water pump failed 10 months later at
88K miles (141,000 kilometers). Today, 15 months after we purchased the vehicle, it sits in our driveway with an odometer reading of
94.5K miles (152,000 kilometers).... we are STILL under 100,000 miles and have spent the money to rebuild the engine due to the water pump failure.
This failure is not the rare ocurrance some would have you believe. The numbers are starting to mount up. When they happen during the period that the car is 'under warranty', you don't see the owners posting on these forums. Their problems have been solved. Only FORD can provide those figures.
It is only when the problem happens outside the initial vehicle warranty that the owner's get this big shock, and not very many of those will go to the trouble that I did to extensively research the problem across multiple FORD forums, finding the same issue, often mislabeled or described in a way that it appears to be a different problem. I did my homework and posted my findings, and others are also doing the same and the threads are beginning to pull together into a pattern. Isn't it always like this? Isn't it always the consumer who has to bring the issue to the attention of the manufacturer and the public before the problem is recognized?
The final costs to us......(note.quoted costs are in Canadian dollars...but believe me, just read it as though they were U.S. dollars because the impact on the owner is exactly the same...remember, we get paid (and taxed) in Canadian dollars, and much of the time our currencies are pretty close in value.)
- The Dealership originally quoted $8850 for new engine OR $3275 to replace only water pump and take our chances on the engine. We turned those options down.
- After 10 days and much negotiation, the dealership offered their final quote: $5,382 to replace engine with a used engine (87K kilometers/ 54K miles on that engine), install a new water pump (rather than retaining the pump on the used engine), 1 year limited warranty on the engine and use of a service vehicle until we get the car back.
- Aerohill Engine Rebuilders quoted $6215 to entirely rebuild our engine and install new water pump with a 1 year unlimited warranty on parts & labour and free follow-up inspection/oil change after a few weeks of driving it. We could bring it back into the shop at any time during the warranty period with any concerns, etc and there would be no charge to inspect/evaluate and repair if their was a problem with the engine.
We chose to have the engine rebuilt by Aerohill and have been very happy with their service and the quality of their workmanship. This was not the first instance they had experienced with this engine... they are experts.
We love the Edge again, and have regained our confidence in this vehicle, but are still very wary of the water pump situation. Our budget has still not recovered from the unexpected expense. We still expect this to become a big issue for Ford in the future...
WE ARE NOT ALONE.
. But if anyone needs a hand, I can see if any resources are available to help. Simply send me a private message with your VIN, odometer reading, full name, phone number, and servicing dealer.
