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Ford has released tsb for squeaking brakes!!!!

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by blwnsmoke, November 2, 2011.

^^Searches ExplorerForum.com^^





  1. FordService

    FordService Official Ford Rep

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    That’s great news, blwnsmoke! I still have your details, so let me know if you need any more help.

    GWA1,

    I have your VIN from previous messages, so drop me a line via PM and I’ll forward this to the Customer Service Manager in your area. Please be sure to include your mileage, contact info, and dealer name/state.

    Cory
     
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  3. Smoktya

    Smoktya Member

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    i made an appt for this Saturday with my local Ford Dealer since i was waiting until my next oil change. We have been dealing with these squeaky brakes for a while now, but like everyone says, it only happens when i am coming to a slow stop at a stop light, or just creeping along (like waiting for a light to turn green). I mentioned the "service bulletin", but the rep says it could be anything from a piece of foreign material, to something else. I would go for that usually, but to have an actual service bulletin written up for the exact issue I am having makes me a little mad they won't just replace them and get it over with. It's not like I'm the only one having the issue.
     
  4. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    It is quite simple, Ford has UPDATED pads.. they changed them for a reason.
     
  5. FordService

    FordService Official Ford Rep

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    Smoktya,

    I’m happy to help by sending this to the Customer Service Manager in your area before you take it in this weekend. So I can do this, please send a PM with your contact information, approximate mileage, dealer name/state, and VIN.

    Cory
     
  6. GWA1

    GWA1 Active Member

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    GWA1,

    I have your VIN from previous messages, so drop me a line via PM and I’ll forward this to the Customer Service Manager in your area. Please be sure to include your mileage, contact info, and dealer name/state.

    Cory[/QUOTE]

    Cory
    Thanks for the offer but the Ex was at the dealer today and they replaced front brake pads and caliper bolts per TSB. My dealer is great. Carman Ford, New Castle, DE
     
  7. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    So my wife told me yesterday that she is hearing this groaning sound now when she applies the brakes from a speed of 40+ mph. It goes with the speed of the ex so as she sloes, it slows which essentially quiets down.

    It isnt loud but you can definately hear it. Going to give it a week and see if it is jist because the new pads are breaking in before I go back again. I drove it last night and heard it right away.. can duplicate it every time.

    GWA1, turn your radio down and see if it happens with yours now. It reminds me of a jet enginr powering down (as in how it quiets/slowa down as you slow) but not nearly as loud. We can feel it in the brake pedal as well.
     
  8. FordService

    FordService Official Ford Rep

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    That’s great to hear you’re being taken care of, GWA1. :):thumbsup:

    blwnsmoke,

    I still have your Explorer’s details, so shoot a message if you’d like a follow-up call.

    Cory
     
  9. GWA1

    GWA1 Active Member

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    How'd you know the radio was blasting? LOL I noticed a mild groaning type noise right away. Sounds like pads against rotors. I'm going to break them in for awhile and see what happens. Not loud at all.
     
  10. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Lol, glad it is happening with yours too. Hopefully just a break in period. Prefer this over the squealing any day.
     
  11. janskim

    janskim Active Member

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    Keep us posted guys, delaying on taking mine in pending your outcome.
     
  12. FordService

    FordService Official Ford Rep

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    GWA1,

    Is it possible blwnsmoke has ESPN or something? ;)

    Janskim,

    If you choose to take yours in and you’d like additional help, shoot a PM and I’ll be happy to forward the details.

    Cory
     
  13. Smoktya

    Smoktya Member

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    I got my Explorer serviced yesterday for the squeaky brakes. I told them about the TSB since they haven't had any customer complaints and they pulled it right up on their computer. After taking some measurements and sending them to Ford, they got the OK to resurface my rotors, replace the pads and some misc bolts. The whole ordeal took about 3 hours and i have not had any of my previous issues surface yet. I will keep everybody posted if I do.
     
  14. FordService

    FordService Official Ford Rep

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    That’s great news, Smoktya. Please don’t hesitate to send a PM if you’d like any further help. :)

    Cory
     
  15. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Just wanted to update, 1,500 miles so far and not a single squeak but the groaning noise is still there.

    Going to bring it in again.
     
  16. w1kedz

    w1kedz Guest

    I don't understand why everyone here is able to get the brakes taken care of via the TSB, and I'm told by two dealerships, and by an escalated Customer Service Manager that applying the TSB would be throwing parts at the car. I've had two dealerships deny the warranty repair now based on Ford not approving it because the tech can't reproduce the problem that happens "intermittently" as described in the bulletin.
     
  17. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Whether my tech heard it or not, my SA did say they duplicated it. I could duplicate it everytime and was prepared to for them if needed.
     
  18. FordService

    FordService Official Ford Rep

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    blwnsmoke & w1kedz,

    I still have your Explorer’s info, so please let me know via PM if you’d like to have a follow-up call from the Customer Service Manager in your area.

    Cory
     
  19. SCLEM

    SCLEM New Member

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    Had the windows and brake TSB completed on Nov 18. The window streaks have been corrected, but I can still hear and feel the brakes even after the TSB was done. While the brakes are about 50% better, it still concerns me that the brake TSB was not a complete fix. Anyone else experiencing similar issues after having the brake TSB done?
     
  20. Car 54

    Car 54 Active Member

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    Does the TSB say to resurface rotors as a fix? How about new rotors? You guys do understand that the rotors are a wear item and resurfacing them "wears" them, right?

    Have you guys with brake issues tried to go out and "bed" your brakes?
     
  21. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Tsb states if greater then 28.5mm, they are to be resurfaced. If less, they get replaced. Mine got resurfaced.
     

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