Request for Rear Brakes TSB Details?

[gatzdon]

Dealer is asking for money to replace my rear brakes at only 39,000 miles. They are also acting like this is normal, despite having owned many vehicles that made it well past 100,000 miles before needing rear brake pads/shoes.

Googling around has found this for me:

TSB #ASI-44564
NHTSA ID #10056207

Date Announced:
MAY 01 2014

Summary: FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS.

I have googled under both those numbers and various parts of the summary with and without quotation marks, but cannot find the full text of this TSB.

Does anyone know where to get the full text? Based on the some of the threads here, there does seem to be some design issues with the rear brake design.

Also, has anyone here had success in getting any kind of consideration or courtesy from Ford for having their rear brakes need replacement so quickly? I've seen a few posts where people needed pads at the 20,000 mile mark. That is just crazy.

 

[gatzdon]

I'm going back through the inspection reports that I paid for with every oil change.

It seems that this started between the 28,786 (9mm thickness) and 33,836 (6mm thickness). To get almost 29k miles with minimal wear, then have some 30% wear in only 5,000 miles is pretty poor. According to the invoice at 35,702 there was an inspection performed, but they didn't give me the printout. I will ask if they can still reprint it.

To have this happen just out of warranty is very frustrating, but it looks like it started well within warranty.

 

[dragonexplorer12]

Anyone? I'm gonna have this checked on my next trip to the dealer. My rear brakes are at 9mm 21000 kms or 13125 miles.

 

[gatzdon]

Well, dealer didn't do me any favors yesterday. I've been paying for the full vehicle inspection every 5,000 miles with the oil change/tire rotation. If I lost 30% brake lining in only 5,000 miles, they should have said something or checked while it was still in the 36,000 mile warranty.

Looks like I went from 90% brake lining at 28,786 to needing new brakes within 10,000 miles. The real slap in the face is that these are almost all highway miles as we bought this explorer for family road trips. This is not normal brake pad wear. Every Ford vehicle I have ever owned, got more than 100,000 miles on the rear brakes before needing new pads/shoes, including my 2000 explorer.

I'm just one more data point, but dealer claims this is normal for brakes. I'm going to write a letter to Ford, but I don't expect much as it seems that they probably don't care.

 

[jmr061]

Give the Ford Rep a chance to step in here or PM them directly. TSBs are not covered under warranty.

Actually just looked it up, its not a TSB...rather is an SSM - even less important: SSM 44564 - 2011-2014 Explorer,Taurus,Flex,Edge,MKX,MKT,MKS Workshop Manual Updates For Rear Brake Service
Some 2011-2014MY Explorer/Taurus/Flex/Edge/MKX/MKT/MKS vehicles may exhibit a rear brake drag condition due to corrosion build-up between the brake pad and anchor bracket. Verify that the brake pads and anchor brackets are free from corrosion or debris and that they slide with minimal resistance. Use the Rear Caliper Piston Adjuster tool per Workshop manual section 206-04 to compress the piston and verify it is moving freely and not the cause of the brake drag. A moderate toheavy force toward the caliper piston must be applied. If sufficient force is not applied, the internal park brake mechanism clutch cone will not engage and the piston will not compress. Make sure the piston notch is aligned with the pad pin, or caliper drag will result. Please reference the online workshop manuals for the latest repair information.

 

[peterk9]

gatzdon, are you talking about your 2000 Explorer? If so, I'll move your thread to the proper sub forum.

Peter

 

[gatzdon]

gatzdon, are you talking about your 2000 Explorer? If so, I'll move your thread to the proper sub forum.

Peter

This issue is with my 2012 Explorer that is only two years old.

I have both a 2012 Ford Explorer Limited and a 2000 Ford Explorer XLS (plus a 2013 Ford Focus Titanium, a 1998 Ford Escort ZX2, and a 1995 Ford F-150 all of which I also bought new, I grew up a ford customer). I don't know how to list both vehicles in my Profile.

By contrast, I bought my 2000 Explorer in 2000 and have almost 260,000 miles on it. Just this past week, I replaced both the front and rear brake pads/rotors on it, the outer tie rod ends, both upper control arms, and tires. Despite the amount of corrosion under the vehicle, I am quite pleased with how easy it was to still work on it. I'm hoping it makes it past 300,000 miles.

 

[gatzdon]

jmr061, thanks for posting the text. I watched makuloco2000's video and your text seems to be the service manual update for what makuloco2000 is demonstrating.

So I take it that this service manual update is only applicable when a technician is actually servicing the brakes? When the Ford Dealership technician is inspecting the brakes as indicated on the relatively detailed inspection report, I guess that they aren't checking if the brake pad is able to move freely. They are reporting on the pad thickness so they have to at least look at the pad.

Sorry for venting here but going from 9mm to $180 brake job in less than 10,000 miles leaving me pretty sore.

 

[gatzdon]

ok guys, here's what happened.

I got the printout for Monday's inspection report and it turns out that I didn't need new brakes yet. In fact I probably had another 10,000 miles until I needed brakes.

I sent an email to the Service Manager and got a call back. He initially defended his employee's decision until I asked him point blank "Would these brakes have been serviced under the MotorCraft Brake Pad Replacement Program?" He had no choice but to admit no and that they would have waited until the next oil change to see if they met the 3mm requirement then.

I had a long discussion with him that Dealerships in general are doing the Ford Marketing and Reputation a disservice by pushing services and maintenance that significantly deviates from the Maintenance Schedule published by Ford. Ford is already taking a reputation hit for the crappy 'Infotainment System'.

Ford doesn't need any more help with dealerships doubling the routine maintenance costs with pushing 5,000 mile oil changes on fear of engine failure and unnecessary maintenance every 15,000 miles, premature trans fluid changes, coolant changes, etc... I have even had to turn down "Power Steering Service" already. I bought a Ford hoping it was built to last. I went to the dealer because they are supposed to be Ford experts. Now I am back to where I was when I bought my 2000 Explorer (new with 7 miles), having to study the manual, the tech manual, and learning how to do everything myself so that I at least know when I do or don't NEED service.

I'm done venting here because really dealership ethics is a much larger issue than brakes. 10,000 miles would have gotten me another year and a half.

As for why my brakes may not last as long as I expected, I have heard/read somewhere that with Highway driving, Adaptive Cruise Control, Traction Control, and Descent Control have the computer applying brakes much more frequently than I would be manually without those three features.

 

[182RG]

More Dealer Love! The "Free xx Point Inspections" are heavy on marketing, light on inspection. And, it's not only Ford. Caveat Emptor with car dealers. Past warranty, or non-warranty work, a good independent shop is your best bet.

 

[peterk9]

Unfortunately, from some of the posts on the forum, that seems to be true and that is creating a bad rep for all dealers. This isn't restricted to just 'dealers' but seems to apply more and more to many other automotive and general service providers alike. Independent shops are not exempt from this 'disease' either.

Peter

 

[lsrobby]

Gatzdon, if your dealer is "pushing" 5k oil change intervals, you shouldn't complain, you should thank them. As an engine builder, I can assure you that no engine is designed to perform on 7500, 10k, or 15k service intervals. I have torn down Mercedes 3.5L V6 motors that exclusively run Mobil 1 at 10k intervals and the amount of wear is astounding. If your truck is a lease, then whatever. But if you own your vehicle, going any more than 5k between fluid changes is ludicrous. No oil lasts 10k, the idea behind manufacturers creating these intervals is the idea that these vehicles require less maintenance and are therefore cheaper to own.

 

[Sgt1411]

Gatzdon, if your dealer is "pushing" 5k oil change intervals, you shouldn't complain, you should thank them. As an engine builder, I can assure you that no engine is designed to perform on 7500, 10k, or 15k service intervals. I have torn down Mercedes 3.5L V6 motors that exclusively run Mobil 1 at 10k intervals and the amount of wear is astounding. If your truck is a lease, then whatever. But if you own your vehicle, going any more than 5k between fluid changes is ludicrous. No oil lasts 10k, the idea behind manufacturers creating these intervals is the idea that these vehicles require less maintenance and are therefore cheaper to own.

That's completely contrary to what all the Engineers at Ford recommend by using the Oil Life Monitoring System. I trust the OLMS algorithm that takes into account many factors before recommending the oil be changed.

I just don't see the advantage for the engineers to mislead the customer on this.

There have been several threads right here on this forum where owners have changed their oil on or past their OLMS intervals and had the oil analyzed with the report back stating the oil was still good.

I smell troll.

 

[sheltonfilms]

That's completely contrary to what all the Engineers at Ford recommend by using the Oil Life Monitoring System. I trust the OLMS algorithm that takes into account many factors before recommending the oil be changed.

I just don't see the advantage for the engineers to mislead the customer on this.

There have been several threads right here on this forum where owners have changed their oil on or past their OLMS intervals and had the oil analyzed with the report back stating the oil was still good.

I smell troll.

Key word is "tear down" not "own". Is there documentation to support that oil was changed every 10k mile interval? Was oil level checked periodically between changes? Didn't even specify total millage of car it came from.