Hi all, I just purchased a used 2010 Ford Explorer Limited and have made several attempts to update SYNC from 3.01 to 4.6 it via Ford's owner website, however, the process requires an email confirmation which then sends you back to the update site but the "Start Download" button does not activate. I've tried 6 browsers on two computers, both Mac and Windows to no avail. After talking with Ford's IVT chat support team, there is an "outage" preventing the download from working. I personally am a software systems developer and have experience with Embedded systems like SYNC and am capable of installing an update myself so I won't be going to a dealer to pay $180 for it. Does anyone have a zip file for the DE8T-14D544-AG update so that I could install it myself? I really don't want to have to use owner.ford.com much anymore. Thanks!