Discussion in '2018 - 2019 Ford Explorer Order Status Threads' started by Exit32, August 17, 2017.
Cotus says it's delivered!
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Check it over carefully in daylight and make sure everything works. At least the major items. This may be a little extreme; Picking up my explorer today, what should I check?
Hope you love it as much as I love mine - just broke 1k mikes on it and it runs like a dream (V6 and averaging 24.2 mpg )
Has any one run across a situation where ( like I did ) you order a cargo mat - the only picture on line on build your car shows a full size from 2nd row to rear or 2nd row - side to side. The sticker says "Cargo Mat" Dealer installed accessory and they come out with a cargo mat for behind the 3rd row when in the up position.
Dealer says that's what Chicago sent, that's what arrived, call Detroit -
I call Customer service and go over the routine and say we have to get you to marketing to confirm if the mat is truly the full size one, I reference that the one in the car doesn't go front to back nor side to side - so it's not the cargo mat in the picture. They send it to Marketing to confirm and said I should hear back from them in about 3 days -
1 week later low and behold - nothing back, I call again to marketing and they said they don't do that - go to customer service, who in turn sent me to a rep named Tray, who was fantastic - but the wrong person - he did get the correct person, Andrea and briefed he before we were connected - she took the information down and opened a case, She said the dealer sales manager should get back to me.
I dropped by the Dealer and heard for my sales man :you didn't give us good grades, and spoke with the sales manager who looked at the car mat, the numbers on the mat, went back to parts and confirmed that the mat they gave us was what was sent to them and they could not do anything to help. I called customer service in Detroit and not understanding the rep, she forwarded me back to the dealer (Tower Ford in Great Neck Long Island ) and I spoke with the Parts Department - they said that was the mat that Ford sent and since it was in the car it would be considered used - best bet is to go to customer service.
Back to customer service and another rep who says they don't do any thing for this, wanting to speak to her manager, she said you'll hear the same thing, you have to go to the dealer.
At this point, for a hundred dollar mat for a leased car, I've placed 50 or so miles going back and forth to resolve the issue, plus the gas and time spent going back and forth - it hasn't become the cost of buying a $100.00 mat, its the principal of spending 51k plus for a car, the window sticker says Cargo Mat, dealer installed accessory and no one lifts a finger to assist.
The people at the dealership are very friendly and cautious, but are not getting any where getting this resolved - I can't believe that Ford Customer Service would allow this to go on for the amount of time it has - window sticker says CARGO MAT, NOT Cargo Mat 3rd row, The Build your own pictures show the full size rug and everyone I tell look at the picture confirms it is a full cargo net -- So what can't Customer Service and Dealership work something out to change my mat.
Everything else is perfect, minus the antenna not being mounted - had to install it at home - no big deal and the fuel tank was 3/4's full and vehicle had 7 hours of running time, every car I ever bought and this is my 7th Explorer, always had clean windows, decent shine, clean and a full tank of gas.
Guess next week I'll be going to that other company that makes form fitted cargo mates for the explorer and buy one - I hope it is a lot easier that trying to get what is MISS Represented in literature and advertising from what they delver and try to convince the other was at fault.
If you order - be specific and write the added words to describe the mat you want - so you don't wind up battling this out.
BUT I DO LOVE MY EXPLORER LIMITED
My 2017 had the Ford All weather liners. I told the salesman that I did not want them as I use the Husky liners and asked if I could trade them for the cargo liner. He agreed. When the cargo mat arrived it was just for the area behind the 3rd row. Told the salesman it was not what I had asked for and he took it back and they ordered the full OEM cargo liner. It came in a day or so later and all is good. Everything was handled by my salesman through the dealer's parts department without any hassle at all.
Note: I feel the OEM cargo liner is on par with the Husky liner I had in the 2011.
I'm guessing you aren't talking about the 2013 shown in your profile.
I ordered the cargo mat with my car. At the time of the order, I was thinking that it would be a better fit than the aftermarket ones. I didn't order any other cargo mats. I live in FL and don't have a snow issue. If I find that I am tracking in the beach, I'll get them.
It's gonna be awful here today. Barely 80°F...BRRRR.
I know that Husky actually does their digital measuring on the actual vehicle. I'm guessing WeatherTech likely does as well.
I didn't know if the aftermarket ones are better or worse so I took a shot with the OEM. In looking at the Husky cargo liner that goes to the 2nd row covering the 3rd row, I don't know how good that would be if you leave the 3rd row up.
It will have to be folded and put in the area behind the 3rd row seat. I sold the Husky cargo liner I used in my 2011 and the one I have now is the OEM liner.
Yes WeatherTech does laser measurement. I have floor mats for front and 2nd row seats. I did not bother with 3rd row since it has not been used for a few years. I also got the cargo mat which fit perfectly. I am glad that I got the WeatherTech mats.
Peter - Thanks for the heads up - I didn't change the profile - it's a 2018 Explorer Limited 4WD Metallic Metalic
Can you say "DELIVERED?"
I hope that Ford makes a mistake, delivered a 2018 Explorer XLT or Platinum with tow package to my home!!! i will keep it!
I'll second the WeatherTech mats. Got the same set up as you.
Ordered my explorer on the 30th of January. The production is set for March 7!!
From your experience, how long is it expected to be delivered?
I live in Quebec.
I live about 50KM away from Toronto, and for me it was about 8 weeks exactly from order to delivery.
For the type of weather we get here I'd recommend the Husky liners for better overall coverage. WeatherTech doesn't cover that carpeted area over to the door sill nor the entire 'dead pedal'.
I ended up with the Weathertech because they had the 3rd row and I didn't see that on Husky.
Congrats on excellent purchase!
They do have a 3rd row liner. 2018 Ford Explorer Car Mat, Custom Car Mats, Weather Mats - Husky Liners®
Thank you for sharing your experience.
Eight weeks, that’s a relief!
I hope they can deliver it by the end of March, then it’ll be nine weeks since the order was made. I feel there was a delay in sending the order from the dealership side because there seems to be a long gap between the date of order 30th of January) and the date of production (7th of March)!
Those were the industrial ones. And they were about USD50 more. I didn't see the third row for the lighter duty one...
Oh well, I think I will be satisfied.
No need to worry. I just think due to demand and scheduling, it just takes that long for it be processed. My order went into the system on November 27, finished processing on January 3, went into production on January 13, was shipped on January 16, and arrived at the dealership on January 27. So from what I know from my own situation and those of others, it's all roughly the same timelines, with a slight variation on shipping times depending on where it's going to of course. Good luck!
A VIN was assigned today for the 2018 Sport ordered on 2/3 according to Ford Custom Order Tracking | ordertracking.ford.com. No production or estimated delivery date yet. From recent VIN assignments observed in the past two weeks it looks like delivery will be mid to late May.
I'll post more as details change.
Love the mats! Interesting to see how much dirt is on them that would have been ground into the carpeted floor mats...and I live in Florida but don't go to the beach.