Water Leak | Page 32 | Ford Explorer Forums - Serious Explorations

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Same feeling here about customer service. Have been called three times and return the Call each time only to go to voice mail. Their message is to have dealer take photos of seat belts and seat so they can evaluate what needs to be done. I did not buy a new explorer to have the third row seats start to rust in 10 months and seat belts wet after rain. I have a 2014 450 ranch king, 12 Mustang V 6, 13 boss , 96 f 150 flair side and the Explorer. Ford what needs to be done is FIX IT RIGHT not bring it back the third time to get photos !!!
 



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Same feeling here about customer service. Have been called three times and return the Call each time only to go to voice mail. Their message is to have dealer take photos of seat belts and seat so they can evaluate what needs to be done. I did not buy a new explorer to have the third row seats start to rust in 10 months and seat belts wet after rain. I have a 2014 450 ranch king, 12 Mustang V 6, 13 boss , 96 f 150 flair side and the Explorer. Ford what needs to be done is FIX IT RIGHT not bring it back the third time to get photos !!!
Usually if photos are required it is because they have to send them to Ford for warranty approval. Also, keep in mind that the exact spot of the leak may be difficult to find. It appears there may be 3 areas that are the most common. The moonroof, a seam near the liftgate and the junction where the roof rail is fastened to the roof. Also, some leaks only seem to occur when the vehicle is being driven.

Peter
 






I need to chat with someone with some authority..thats all I need to do...its principle for me now..thats all. Some call centre rep in Florida doesnt care , nor is she paid enough to care. I'll get a hold of the Trim mgr in chicago someway to let him know of the crap that goes out under his watch...why ? cause I care....
 






I read the post and plugged into G whatever I thought of.
as well as a few more searches...I dont want to poop on anyone working all day in a
plant, but this many leaking Ford cars in 2014 is unacceptable, mine included.

http://www.linkedin.com/title/final+area+manager/at-ford+motor+company/


(bold emphasis by me,)
http://articles.chicagotribune.com/2013-10-09/business/ct-biz-1009-ford-plant-tour-20131009_1_assembly-plant-canadian-plant-lincoln-mks
Ford's Chicago assembly plant in full swing
On Far South Side, production strategies help new manager 'maximize run time'
October 09, 2013|By Alejandra Cancino, Chicago Tribune reporter

Ford Motor Co.'s Chicago assembly plant is so busy the company has hired "tag relief" workers to take over for those on coffee breaks, said Brent Merritt, the plant's manager.

"Right now, we are certainly at capacity and that's really one of the challenges that we face," said Merritt, who became manager of the plant on the city's Far South Side in May.

The factory, which has about 4,000 employees, builds several vehicles on the same platform: the Ford Explorer, Taurus and Taurus SHO, Police Interceptor and Lincoln MKS.

Production employees are broken into crews who work four 10-hour shifts a week and turn out more than 600 vehicles a shift. The A-crew works from 6 a.m. to 4:30 p.m., the B-crew from 6 p.m. to 4:30 a.m., and the C-crew works days on Friday and Saturday and nights on Sunday and Monday.

"This allows us to maximize the run time," Merritt said.

Ford projects 90 percent of its plants around the world will operate on a three-shift or -crew model by 2017, which it said will help increase capacity by about 30 percent. The company also plans to reduce its core platforms from 15 to nine to boost efficiency.

Merritt said the plant exports its products to 106 countries thanks to its flexible manufacturing platform, which allows him to instantly adjust the mix of products the plant makes based on market demand.

"It's no longer acceptable just to make a bunch of cars and let them sit on the dealers' lot. We have customers that want them. We want to supply them and we want to supply them with the quantities they want," Merritt said.

As a result of running production seven days a week, Merritt said it is crucial for him to plan for preventive maintenance, such as oiling the machines and checking the tools.

Walking the floor and talking with workers also is important. Earlier this year, a machine operator at a workstation was dropping parts on the floor, Merritt said. So he walked over to learn why that was happening.

"When you sit there and talk to the operator and you watch and you maybe ask him some questions about what you observe, you find out a little more about the workstation that helps you solve not only the problem that took you there, which was the part that was getting dropped on the floor, but then you begin to understand that there was an ergonomic issue with that operator," Merritt said.

So the problem, which could have led to quality issues, got solved, said Merritt, who previously was the assistant plant manager at Ford's Oakville assembly plant near Toronto. He joined Ford more than two decades ago as an automation engineer at the paint shop of a Canadian plant.

Merritt said technology has helped manufacturers improve quality and reduce warranty costs. One of the plant's more fascinating technologies assures that each of the 3,000 fasteners on a vehicle is tightened correctly.

"Every one of our wrenches is actually connected to a computer these days and traces every joint on a car or every fastener that we tighten on a car, and actually tracks it with a computer system so that we know and we ensure that our quality leaving the plant is 100 percent."

http://www.at.ford.com/news/TeamContent/Pages/GFTCIngenuity-at-Oakville-Assembly-Pays-Off.aspx
Picture of Oakville floor managers and their names on this page.

and this Ford Co employee forum:
http://scottrlap.proboards.com/thread/13218

May 25, 2013 10:44:50 GMT -5
Quote
Post by TonyV on May 25, 2013 10:44:50 GMT -5
Hello, I would like to bring your attention on a new post published on the
UAWLAP.org Site.
Details of the post follow.

In Solidarity,
Steven M. Stone

FORD PERSONNEL ANNOUNCEMENT
Jim Tetreault, Vice President, North America Manufacturing and the Directors of
Vehicle Assembly Operations are pleased to make the following personnel
announcements:

Effective June 1, 2013

Daryl Sykes, Plant Manager Michigan Assembly Plant, is appointed Plant Manager,
Louisville Assembly Plant replacing John Savona. During his tenure at Michigan
Assembly, Daryl has led the team to launch the C-Max, Ford’s first
electrification program, assembling both gas and electric vehicles on the same
assembly line.
Phil Calhoun, Plant Manager, Ohio Assembly Plant, is appointed Plant Manager,
Michigan Assembly Plant replacing Daryl Sykes. During his tenure at Ohio
Assembly, Phil has led the region in establishing FPS work teams and as a result
of his continuous improvement mindset the Econoline has achieved best in class
quality levels.
Jeff Carrier, Assistant Plant Manager, Michigan Assembly Plant, is appointed
Plant Manager, Ohio Assembly Plant replacing Phil Calhoun. Prior to his
current assignment, Jeff spent more than 16 years as a key member of the
Dearborn Assembly/Dearborn Truck team where he made significant contributions in
a number of roles in Body, Paint, Final, Engineering and Quality. Most
recently, Jeff successfully led a cross-functional team to support Hermosillo in
the delivery of the all new Fusion.
Larry Moskwa, Assistant Plant Manager, Chicago Assembly Plant, is appointed
Assistant Plant Manager, Michigan Assembly Plant replacing Jeff Carrier. Larry
is returning to Michigan Assembly Plant where he started his career in 1989 and
brings a wealth of manufacturing and launch experience to the team.
Erik Williams, Body Area Manager, Chicago Assembly Plant, is appointed
Assistant Plant Manager, Chicago Assembly Plant replacing Larry Moskwa. Erik
began his career at Wayne ISA in 1998 as a Production Supervisor. After
serving in a number of roles, Erik was promoted to Body Area Manager in 2004 and
transferred to Kansas City Assembly Plant. In 2009, Erik transferred to
Chicago as Final Area Manager and most recently moved back to the Body Area
Manager position where he embraced the constraint management process to
significantly improve Chicago’s body shop throughput.

Effective July 1, 2013

Ron Prahin, Final Area Manager, Louisville Assembly Plant, is appointed
Assistant Plant Manager, Oakville Assembly Plant replacing Brent Merritt who was
the subject of a prior announcement. Ron joined Ford Motor Company in 1999 at
the Wixom Assembly Plant after spending nine years in an Engineering role at
General Motors. After gaining experience in MBO and at Dearborn Engine Plant,
Ron transferred to the Dearborn Assembly/Dearborn Truck Plant where he held a
number of roles in Engineering, Maintenance, Body and Final. In 2011, Ron
transferred to Louisville Assembly Plant as Final Area Manager where he
transformed the Final area and successfully launched the all new Escape.



Link to the post:
uawlap.org/louisville-assembly-plant/lap-bulletins/ford-personnel-announcement.php

Link to UAWLAP.org: uawlap.org
 






I need to chat with someone with some authority..thats all I need to do...its principle for me now..thats all. Some call centre rep in Florida doesnt care , nor is she paid enough to care. I'll get a hold of the Trim mgr in chicago someway to let him know of the crap that goes out under his watch...why ? cause I care....
I wish you luck with that. It seems that the people at Ford who really can make a difference are isolated from their customer base. This is by no means meant as a reflection on or a criticism of the Ford reps that monitor this forum. I assume this is the same as with most major corporations.

Peter
 






lol hows this? I read the post and plugged into G whatever I thought of.
A more detailed search would likely bring up only Chicago...
...who bets all the managers are on LI?

http://www.linkedin.com/title/final+area+manager/at-ford+motor+company/



Believe it or not I did find him on LinkedIN...just need to find him agian, drop him a professional email and hopefully he reads it. Better yet if he accepts my request. Anything is possible if you want it enough..
 






The guy was the Final Trim Assembally - Chicago Plant - if I can get him to read these 29 or so pages and it triggers some action for change - then I have at accomplished something. Having them give me an incentive to buy another Explorer - is another story....that obviously is not his problem but Ford as a collective whole.

LinkedIN is a wonderful site...love it..i have known many qualified professionals that went out an a limb contacted the right folks and recieved job interviews for roles they really wanted....hoping the folks that can make a difference read these posts and fix the issue so it never happens again...


"Every one of our wrenches is actually connected to a cmputer these days and traces every joint on a car or every fastener that we tighten on a car, and actually tracks it with a computer system so that we know and we ensure that our quality leaving the plant is 100 percent."

I wonder why this philosphy - wasn't adhered to for cars that leaked...its that simple..I should ask them if they can trace on April 2013 what group was responsible for tightening the bolts on the roof racks and if they saw the exposed areas where water would enter? '
 






I agree, it may be the only way to see get this on someones plate.:usa:

Another way, which is sure to get notice, is to post this issue and link to this post in other US auto forums.

There are plenty of folks paid to post and monitor forums & their competitors, and
a consistent identical issue on a Ford car posted in a Chevy, GM, etc forum would be mocked sure, but seen by many, possibly it would make the rounds of inside staff/plant management at any of the manufacturers.
If so it would eventually make its way to someones desk at Ford.
 






Can you imagine how long this would take if I let the customer service reps handle this...how many calls in day to they take? - im sure all day they get crap and its not really their fault...first line of defence...

I am better off spending 20mins on google (or through the help of you guys) and contacting them myself..at least I know it was done vs some rep telling me - 'I will let them know' - who is them? and when..
 






I have a 2012 Ford Explorer Limited which was purchased last year. A month ago my son noticed the third row seat cup holder was full of water. I assumed someone left a cup in it and it must have leaked out. Several days later after a rain, I noticed the cup holder had water in it again, and after inspection found the headliner was wet. My husband inspected the roof and found several cracks along the roof seam by the rear door hinge. He put silicone along the seam to see if that was the problem. It was not and after another rain, the cup holder was 2/3 full of water. We then realized we had a serious problem and took it to our dealer. The service rep at the dealer said she had seen this before and it was probably the bolt holes under the ladder rack. We then received a call saying the roof had cracks in it and to repair it would cost $800.00, which would not be covered by warranty as we were out of our 3 year/36000 mile warranty. We reluctantly agreed to the repair. The next day the service advisor called and said they found a hole in the roof in the seam and "non factory welds" and that our car must have been in an accident and they could not fix it. I then found your forum and found pictures of explorers with my exact problem. What is going on? I feel like I am not getting the whole story.
 






I have a 2012 Ford Explorer Limited which was purchased last year. A month ago my son noticed the third row seat cup holder was full of water. I assumed someone left a cup in it and it must have leaked out. Several days later after a rain, I noticed the cup holder had water in it again, and after inspection found the headliner was wet. My husband inspected the roof and found several cracks along the roof seam by the rear door hinge. He put silicone along the seam to see if that was the problem. It was not and after another rain, the cup holder was 2/3 full of water. We then realized we had a serious problem and took it to our dealer. The service rep at the dealer said she had seen this before and it was probably the bolt holes under the ladder rack. We then received a call saying the roof had cracks in it and to repair it would cost $800.00, which would not be covered by warranty as we were out of our 3 year/36000 mile warranty. We reluctantly agreed to the repair. The next day the service advisor called and said they found a hole in the roof in the seam and "non factory welds" and that our car must have been in an accident and they could not fix it. I then found your forum and found pictures of explorers with my exact problem. What is going on? I feel like I am not getting the whole story.

My 3rd row leak was fixed with ease by re-sealing where the roof rack attaches, but some people have reported problems with the welding on the seam, which appears to be hard to fix even if under warranty.

Sounds like the service rep handled it properly by first thinking roof rack and then seam, but to say your Ex must have been in an accident before you bought it is not necessarily correct - and they should be able to tell if it had been in a accident and repaired. In this thread seam leaks have been reported on clean vehicles with no accidents.

Since you are off warranty, don't see that there is much you can do. You have 5 years on rust, but that is not the case with the seam issue, but it is unfortunate as this is based on shoddy construction from a structural standpoint and I personally think Ford should own up to it assuming your Ex was not in an accident, but good luck with a dealer doing that.
 






Thanks for the info. It is terrible to feel like you have been taken advantage of by a major corporation. Too much money spent on a 2 year old vehicle that leaks! We will see what happens! My family has always had Ford vehicles, not sure that will continue.
 






Thanks for the info. It is terrible to feel like you have been taken advantage of by a major corporation. Too much money spent on a 2 year old vehicle that leaks! We will see what happens! My family has always had Ford vehicles, not sure that will continue.

I would have it looked at another body shop, should be easy to tell if it was in a accident, I bet it wasn't. Bought mine new and the roof seams cracked and leaked all over the place and no accidents.

The new Explorers are junk with tons of problems.
Our atty. is working a lemon law case on ours-sync goes out, roof leaks, 2 door panels replaced due to coming apart
U.S. automakers are breaking records with recalls this year
 






While I can understand your frustration due to all the issues you have had with your Explorer, to label them ALL as 'junk' is is far from the truth. The vast majority of owners are actually quite happy with them. There are half a dozen Explorers in my small town and everyone I have spoken with is extremely happy with theirs. This is in no way meant to downplay the fact that some Explorers, old and new, have had issues, some more than others. While some problems that were identified in the 2011 have been addressed, others still exist. That is the most disconcerting issue.
Good luck with your case.

Peter
 






http://www.explorerforum.com/forums/showthread.php?t=383226

Check out the photos in this post of the roof after removal of the rails - and the horrible build quality of the rail system on this car.
Also read the posts - 2014 Ex with rail caps full of water after a car wash.

The pics further down are of a 2nd car and it doesnt look so bad.
 












Well, I took mine back in today after having it in the body shop for 3 days a few weeks ago to "fix" the issue. A few days after I got it back, it rained pretty hard and not only did it leak on the other side, but it leaked on the side they "fixed".

I'm ok with taking it back as long as they actually track down the issue. I have already paid my $100 deductible and they give me a rental free of charge, so I'm not out much. Anyway, I'll update when I find out what they "fixed" this time.
 






The dealer has had my car for 2 weeks now...and they just called me and said its still leaking...the Leak specialist will be coming back for the 3rd time to fix.

If I was in the U.S the car would have qualified for the Lemon Law.....3 ties and 3 failures to fix.

My case against ford via CAMVAP (the canadian lemon law group) started yesteday. I was emailed all of the paper work and have 60days to provide my evidence..which I have tonnes of. The water leak is just one of 9 issues .

Till then I will continue to drive my rental...it is what it is..just got a whole bunch of other things on my plate that are more important...its actually #5 on my priority list..its become comical now...and this only furthers my case against ford
 






...so sick of checking the hourly weather forecast DAILY because of this LEAK...
curse curse curse!:mad:
 



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Terrible build quality all the way around

Going in today for my 2nd door panel replacement, brake caliper not working, the new steering recall, sync still going blank, let alone all the leak issues we've dealt with

Terrible
 






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