Florida Steve
New Member
- Joined
- December 27, 2004
- Messages
- 4
- Reaction score
- 0
- City, State
- Cape Coral, Florida
- Year, Model & Trim Level
- '02 Eddie Bauer
I just was advised by my dealership that a whining noise coming from our rear end when we accelerate is a known Ford problem, and they advised me that Ford has authorized dealers to replace the rear axle assembly under warranty per SSM 18221. Since we had this 'whine' since we bought our Explorer, we did not know this was an issue until the service manager rode in our vehicle to determine the cause of another problem and advised us that the noise was not normal. The bad news is our Explorer's 3 year warranty expired 2 weeks ago, we have been quoted $1800 to do this replacement, and Ford Corp's customer service department won't acknowledge that an issue exists for this. The Explorer has 30,000 miles on it. Have any of you experienced the same issue, and what has been the result?