2013 Ford Explorer XLT - Controls not working

[Javier Robles]

my radio (< >) seek button and the my (+ -) temperature button are not not working...everything else works.

Can someone help?

-javier

 

[Mike65]

Javier, welcome to the forum. Check out the 5th generation section of the forum, maybe someone can help you out.
2011 - 2019 Ford Explorer 5th Generation Explorer | Ford Explorer and Ford Ranger Forums - Serious Explorations

 

[peterk9]

I'm guessing this was posted elsewhere before.This is the 5th gen Forum.

 

[peterk9]

Welcome to the Forum Javier.
I'd think it would be unusual for just those 2 buttons to not work so I doubt it would be a fuse issue. Have you tried doing a Master Reset?

Peter

 

[Javier Robles]

Yes and nothing...those two buttons just do not work. Its driving me crazy

 

[Javier Robles]

Yes and nothing...those two buttons just do not work. Its driving me crazy

but my question is...does the master reset control those buttons as well? I mean my screen is fine, but its just those buttons not on the screen that don't work.

 

[peterk9]

It doesn't control the physical buttons but being that the APIM is the "brains' of MFT I thought it might be worth a try in case there was some kind of communications issue.
I've always had the Sony panel so I'm not that familiar with yours. I'm guessing that the controls are what they call 'soft touch' buttons in that pressing them makes contact with a circuit board behind them. Did both stop working at the same time?

Peter

 

[Javier Robles]

It doesn't control the physical buttons but being that the APIM is the "brains' of MFT I thought it might be worth a try in case there was some kind of communications issue.
I've always had the Sony panel so I'm not that familiar with yours. I'm guessing that the controls are what they call 'soft touch' buttons in that pressing them makes contact with a circuit board behind them. Did both stop working at the same time?

Peter

Yes.

 

[Adrian Gitch]

most likely bad control panel or maybe a connection on the back of it came loose. If it's bad, get a used one.

 

[peterk9]

Any update on this issue Javier?

Peter