SterlingGrayXLT
Member
- Joined
- May 24, 2011
- Messages
- 32
- Reaction score
- 1
- City, State
- Saint Joseph, MI
- Year, Model & Trim Level
- 2011 Ford Explorer XLT
My service air bag light is on, and it's not the first time. It pops up and stays on periodically, usually for a day or two at a time before disappearing. It'll be fine for a few weeks and then come back.
My service department's response is that they must plug the car into the computer to see the error. They think that maybe it's some connection under the drivers seat that could come loose. Every time it's in for service, the light is conveniently not on. The times that the light is on, I try and get the car to them but their technicians are already gone for the day and I'm SOL.
I'm out of luck and out of ideas. Can anyone help? Anyone else experiencing this? Outcomes? Fixes?
I'm going on a 3K roadtrip in 2 days and am rather unhappy that I'm told that I should not be worried about the airbag randomly going off, just that the airbag may not deploy in an accident. Great news going on a long trip with a pregnant wife. Excellent news to hear! (extremely sarcastic)
Side Note/Venting:
The Explorer was being serviced for a routine oil change before a long trip, the "tin roof noise", the "squeaky brakes". I complained again about the airbag light, but it was not on when being serviced so I knew they wouldn't/couldn't do anything about it. Long story -> Short: I picked up the car Monday evening. Tuesday morning the airbag light was back on! Short story -> Long: I dropped the car off last Wednesday. I asked if they could only do the oil change, I'd pick up Thursday. If they could fix the other issues, I'd be there before they close on Saturday. Saturday when I went to pick up the Explorer, the car was not ready and the gentleman in the service department didn't know what the status was of the vehicle but that it wasn't ready to drive. Come Monday I find out that the Sync update caused all kinds of issues and that after nearly a week, I got my car back with just an oil change and new Sync update. Fail. I just needed to vent. Again. Apparently I didn't get all my frustration out with the dealership, the Ford customer service phone/e-mail representatives, and by blowing them up with negativity on twitter.
My service department's response is that they must plug the car into the computer to see the error. They think that maybe it's some connection under the drivers seat that could come loose. Every time it's in for service, the light is conveniently not on. The times that the light is on, I try and get the car to them but their technicians are already gone for the day and I'm SOL.
I'm out of luck and out of ideas. Can anyone help? Anyone else experiencing this? Outcomes? Fixes?
I'm going on a 3K roadtrip in 2 days and am rather unhappy that I'm told that I should not be worried about the airbag randomly going off, just that the airbag may not deploy in an accident. Great news going on a long trip with a pregnant wife. Excellent news to hear! (extremely sarcastic)
Side Note/Venting:
The Explorer was being serviced for a routine oil change before a long trip, the "tin roof noise", the "squeaky brakes". I complained again about the airbag light, but it was not on when being serviced so I knew they wouldn't/couldn't do anything about it. Long story -> Short: I picked up the car Monday evening. Tuesday morning the airbag light was back on! Short story -> Long: I dropped the car off last Wednesday. I asked if they could only do the oil change, I'd pick up Thursday. If they could fix the other issues, I'd be there before they close on Saturday. Saturday when I went to pick up the Explorer, the car was not ready and the gentleman in the service department didn't know what the status was of the vehicle but that it wasn't ready to drive. Come Monday I find out that the Sync update caused all kinds of issues and that after nearly a week, I got my car back with just an oil change and new Sync update. Fail. I just needed to vent. Again. Apparently I didn't get all my frustration out with the dealership, the Ford customer service phone/e-mail representatives, and by blowing them up with negativity on twitter.