Drako99
Member
- Joined
- August 5, 2014
- Messages
- 27
- Reaction score
- 5
- City, State
- Edmonton, AB
- Year, Model & Trim Level
- 2013 Explorer XLT
I finally got it replacer under warranty yesterday.
I dont know what was Ford Canada involvement, but it certainly helped.
The only thing I was told by the dealer is that they sent pictures to Ford Canada and they have been replied that this part is covered by the warranty and that the dealer didn't need pre-approval. I'm just wondering if that story would of come so big if the dealer would have done this at first place, before calling me back and telling me it's not under warranty and that they don't want to take a chance of not being paid...
Yes I'm happy with the repair but the dealer service was horrible and not very professional.
Glad to see yours got repaired
I was told by my Ford dealership it isnt covered
So I'm going for a second opinion on this as I'm pretty upset. I had the regional customer service manager call me but she has to side with the service managers opinion so now unless the second opinion agrees it IS a warranty issue I dont know what else I can do.
The dealership said they have no record of any TSB for this issue either