Chrysler Lifetime Powertrain Warranty

[pumpkin]

I just show a commercial advertisement for this. What a great deal! I wonder if one of the other "Big 3" will follow (are you paying attention Ford?)

http://www.chrysler.com/en/lifetime_powertrain_warranty/faq.html

NEW CHRYSLER LIFETIME POWERTRAIN WARRANTY CUSTOMERS -- Q&A


Q1: How do I know if I’m covered by the new Chrysler Lifetime Powertrain Warranty?

• A1: You’re covered if you’re the first registered vehicle owner (purchased on or after July 26, 2007) – retail or lease – in U.S., Puerto Rico and The Virgin Islands.

Q2: What does the new powertrain limited warranty include?

• A2: The Chrysler Lifetime Powertrain Warranty covers the cost of all parts and labor needed to repair covered powertrain components – engine, transmission and drive system – on most new Chrysler, Jeep and Dodge 2006 MY, 2007 MY and 2008 MY vehicles.

Q3: What powertrain parts and components are covered?

• A3: Gasoline engine, transmission and drive systems (FWD, AWD, RWD or 4WD).

Q4: Are there specific provisions to the new warranty?

• A4. In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You’re strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner’s Manual.

Q5: When does the new warranty coverage take effect?

• A5: The Chrysler Lifetime Powertrain Warranty begins at the end of the 3-year/36,000-mile Basic Limited Warranty.

Q6: Why is Chrysler changing its warranty coverage?

• A6: Our confidence level in our vehicles is very high. Our dealers are telling us that our products are the best quality they've seen in a very, very long time – maybe ever. So, we'd like to take this level of confidence and share it with you, our customers. This new powertrain warranty demonstrates our commitment to you as a Chrysler, Jeep or Dodge customer and the confidence we have in our ability to produce quality, reliable and durable vehicles. We want you to feel that same confidence.

Q7: Are any Chrysler vehicles excluded?

• A7: Our new Lifetime Powertrain Warranty covers over 88% of our vehicles sold at retail in the U.S. Vehicles that not covered include those used as/for/by police, taxis, limousines, postal delivery, ambulances, rental or government – these will continue to be covered by the 3-year/36,000-mile Basic Limited Warranty. Also excluded are SRT models and Dodge Sprinters which are covered by our 3-year/36,000-mile Basic Limited Warranty; and our diesel-engine vehicles (Dodge Ram Cab/Chassis and Dodge Sprinter) which are covered by a 5-year/100,000-mile engine warranty – our diesel-equipped Jeep vehicles have a 3-year/36,000-mile engine warranty.

Q8: What about second owners of the vehicle?

• A8: Subsequent owners or lessees, even if they are within the same family or business, are not covered. Successor business entities or persons to whom the vehicle is transferred by operation of law are also not covered. Chrysler offers extended service contracts for purchase for second owners of Chrysler, Jeep and Dodge vehicles.

Q9: Why did you choose to make this program non-transferable?

• A9: Our internal research data confirmed that the transferability take rate (available on the 7-year/70,000-mile warranty program) was low. We are providing peace-of-mind to the original owner who made the investment in our Chrysler product. Our competitors, Hyundai/KIA/Mitsubishi that offer what was considered the benchmark in long-term powertrain warranty (10 years/100,000 miles), only extend it to the original owner. With the announcement of the Chrysler Lifetime Powertrain Warranty, Chrysler will be the new benchmark in long-term powertrain warranty.

Q10: How does your new lifetime powertrain warranty coverage compare to your competitors?

• A10: We are the first and only OEM to offer a lifetime powertrain warranty.

Q11: What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty?

• A11: The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.

Q12: If I purchased my vehicle on July 24 or 25, am I still eligible for the new lifetime limited warranty?

• A12: No. However, Chrysler Service Contracts offers a Lifetime Powertrain service contract that is similar to the Company’s new powertrain warranty program. For 60 days, this plan will be offered at a great value to you if you own a 2006 MY and 2007 MY Chrysler, Jeep or Dodge vehicle with the 3/36 basic limited warranty coverage.

Q13: How long will this new Chrysler Lifetime Powertrain Warranty be offered on Chrysler vehicles?

• A13: At this time, we plan to continue this warranty program through the 2008 MY.

Q14: How can I learn more about Chrysler’s new Lifetime Powertrain Warranty?

• A14: Initially, warranty details will be provided as a supplement to the current vehicle Warranty Information Books. Revised warranty books for future vehicles are currently under development. Customers may also visit Chrysler.com, Dodge.com and Jeep.com for more information.

Q15: Is towing included in the new Chrysler Lifetime Powertrain Warranty program?

• A15: No. Our research indicates that most consumers have independent towing service plans such as AAA.

Q16. Are Mexico, Canada and International markets offering the new Lifetime Powertrain Warranty?

• A16: No. This is a U.S. program only.

Q17: Is this just a marketing promotion to drive traffic to your dealerships?

• A17: No. This demonstrates our commitment to improved quality on all our vehicles. This isn't a rebate or financing incentive. We stand behind our products with capital investment in facilities and technology. Our warranty programs exemplify our investment in powertrain. It's a move of strength.

Q18: What does 'lifetime' mean?

• A18: Lifetime is lifetime.

 

[Turdle]

SRT vehicles excluded--:thumbdwn:

 

[pumpkin]

SRT vehicles excluded--:thumbdwn:

That figures, guess they aren't THAT desperate.

 

[UKExploder]

Diesels are also excluded.......don't want you to get better mpg then either...... :

 

[BrooklynBay]

It's one incentive to hold on to the vehicle instead of getting rid of it when it starts to get old.

 

[MountaineerGreen]

That's a big gamble for the big goat considering the sketchy past some of their vehicles have had.

Notice you have to go in for an inspection at the 5 year mark within 60 days of purchase? That will get many people- who will remember that?

Plus, most people don't keep a vehicle much past 100k these days, since its non transferable, many vehicles will be sold before there are major issues. If I could or would stand to drive one of their vehicles, they'd pay for that warranty. I drive em for a long time.

By the time you'd have 200k on a goat, the paint would be gone and the interior would be shot- it'd drive a person crazy.

And, think of what this will do to resale values- buy a Dodge with 36,001.1 miles and you have no warranty.

 

[Gator Jeff]

I can kind of understand why they are excluding the SRTs. Many who get them will race them or at least drive like that on the highway.

I can also understand some of the HD Diesel trucks as they will be worked hard. But limiting a diesel to 3/36 is insane... those are easily 100k engines even when abused.

But not covering other diesels is just weird. They are 250k engines and the typical diesel consumer is very conservative in their driving practices and very good with maintenance.

I wonder if they will be extending the lifetime warranty to those great Cherry vehicles that they are bringing over from China as their new econo-boxes.

 

[blichy]

They also are excluding the leases, though not directly saying so. If you lease the car, it is titled to the leasing company. Should you purchase the car at the end of the lease, you won't be the first registered owner of the car

 

[blichy]

And, think of what this will do to resale values- buy a Dodge with 36,001.1 miles and you have no warranty.

How is that different than today?

 

[techieman33]

And i'm sure any modifications at all will void the warranty anyway. Sorry sir but you voided your warranty when you added that cold air intake. But we can go ahead and put in a new motor for $10,000.

 

[Dan Whitaker]

It's just a ploy to sell cars. If they wanted to stand behind then then they would make it a bumper to bumper lifetime warranty or at least 5/50,000.

Remeber in the late '70s early '80s when Chrysler had the 7/70 warranty. That didn't last long and they made a huge deal out of it too.

 

[Gator Jeff]

Bottom line... Chrysler is circling the drain.

1. Daimler dropped them like a hot potato

• They are outsourcing their econoboxes to China and God only knows how many parts

• They are probably #4 in truck sales behind Ford, GM and Toyota. I imagine that Nissan will pass them soon as well

• The Viper is overpriced for what you get

...and I'm sure there's more.

They aren't dead yet , but the headstone is cut and the grave has been dug.

 

[RockRanger]

Here is what I see. You blow the motor. Sure they cover the motor but then you have to pay for the new oil, oil filter, coolent, radiator hoses, fan belt, plugs, wires, motor mounts, water pump, fan clutch, air filter, and more I am probably forgetting. I bet they are considered wear items and arn't covered. So your "free engine" just cost you $1500 cause you have to use dealer supplied parts or they wont do it.

Thats the way I see it.

 

[MountaineerGreen]

The key to the warranty would be a good service manager who is on your side. Not very many of those out there though. Can you imagine going in with a motor and trans with 200k on it and getting new stuff?