SickSix
Active Member
- Joined
- April 13, 2015
- Messages
- 74
- Reaction score
- 10
- City, State
- Dirty South
- Year, Model & Trim Level
- 2015 Explorer Limited
Long story short, I bought a brand new 2015 Limited that had to be factory ordered because I wanted one without the extra equipment options (NAV, moon roof, etc) and they couldn't find one nearby. When it finally arrived, it had a small dimple or dent on the passenger dashboard. It was barely noticeable, only in the right lighting, from the right angle. The dealer made a note of it and said they would figure out a solution and get back to me. 3 months later, the call me and say that Ford has offered to give me a $500 check vs actually replacing the dash (which they say is the only way to fix the dent).
My question: should I take the money and run, ask for more money or coupons for service/parts, or tell them to replace the dash?
I know if they actually replace the dash, I may end up with other problems like squeaks or rattles, or bad fitment. That would annoy me a lot more than the dent I currently have (which I barely notice anymore). I'm thinking about taking the money and maybe asking for a couple free service appointments. Your thoughts?
My question: should I take the money and run, ask for more money or coupons for service/parts, or tell them to replace the dash?
I know if they actually replace the dash, I may end up with other problems like squeaks or rattles, or bad fitment. That would annoy me a lot more than the dent I currently have (which I barely notice anymore). I'm thinking about taking the money and maybe asking for a couple free service appointments. Your thoughts?