tmg19103
Well-Known Member
- Joined
- February 12, 2014
- Messages
- 675
- Reaction score
- 2
- City, State
- Philadelphia, PA
- Year, Model & Trim Level
- 2011 XLT AWD
OK, since Ford corporate customer service and the manager have been blowing off several emails of mine for over a week, I'm going to air the dirty laundry online.
They are charging me $500 for the new hood to be painted and attached, which they say costs $1,100 for the hood alone.
One thing that has not been discussed is who keeps the old hood. I will be telling the dealer and their body shop I intend to keep the hood to sell myself.
If Ford keeps the hood they probably just about break even "fixing" their hood paint bubble issue for me.
Here is a link where you can buy a new, unpainted hood for $900. $200 less than Ford said their cost was - or rather what they charge.
http://www.carparts.com/details/For...93&c2cid=65c05122-1a21-4446-aa9b-7613973a8990
I have found several used Ex hood's for $750 to $775 online.
So I pay Ford $500 (which should be about the cost for the body shop to paint and put on. Not as if they are repairing body damage).
Ford pays $900 for the new hood, and they can sell the old one for $750 or so if they don't mention the paint bubble issue.
Months ago I had asked a CSR manager on the phone to reduce the $500 out of my pocket (and I was not thinking of keeping the old hood to sell at the time) to $400 and he would not budge, seemed annoyed, and seemed as if he was doing me some big favor. And more recently I see a poster above who says he got $400.
Well, I intend to demand that I get to keep the hood since it is part of my car and that was not negotiated. I will sell it declaring the hood paint bubble and hopefully get $3-400.
How much do you wanna bet Ford demands to keep the hood to break even? I'll take that to small claims court. At this point we are looking at $500 out my pocket and perhaps $150 out of Ford's pocket if they were to sell the used hood for $750. The CSR manager explained it to me on the phone months ago how much of a financial hit they were taking and how generous they were being to me.
Dealing with Ford corporate customer service has been worse than me dealing with the worse used car dealer I have ever run across!
They are charging me $500 for the new hood to be painted and attached, which they say costs $1,100 for the hood alone.
One thing that has not been discussed is who keeps the old hood. I will be telling the dealer and their body shop I intend to keep the hood to sell myself.
If Ford keeps the hood they probably just about break even "fixing" their hood paint bubble issue for me.
Here is a link where you can buy a new, unpainted hood for $900. $200 less than Ford said their cost was - or rather what they charge.
http://www.carparts.com/details/For...93&c2cid=65c05122-1a21-4446-aa9b-7613973a8990
I have found several used Ex hood's for $750 to $775 online.
So I pay Ford $500 (which should be about the cost for the body shop to paint and put on. Not as if they are repairing body damage).
Ford pays $900 for the new hood, and they can sell the old one for $750 or so if they don't mention the paint bubble issue.
Months ago I had asked a CSR manager on the phone to reduce the $500 out of my pocket (and I was not thinking of keeping the old hood to sell at the time) to $400 and he would not budge, seemed annoyed, and seemed as if he was doing me some big favor. And more recently I see a poster above who says he got $400.
Well, I intend to demand that I get to keep the hood since it is part of my car and that was not negotiated. I will sell it declaring the hood paint bubble and hopefully get $3-400.
How much do you wanna bet Ford demands to keep the hood to break even? I'll take that to small claims court. At this point we are looking at $500 out my pocket and perhaps $150 out of Ford's pocket if they were to sell the used hood for $750. The CSR manager explained it to me on the phone months ago how much of a financial hit they were taking and how generous they were being to me.
Dealing with Ford corporate customer service has been worse than me dealing with the worse used car dealer I have ever run across!