Fabulous customer service is what it is all about. I've had my Explorer for 1200 miles, yes 1,200. I've had horrible issues with tire vibrations as I've posted earlier in this thread. I was able to use this thread, information on TireRack and several other resources to point out these Hankook Optimos are not staying balanced. I pushed on my dealer, proved that I am a car guy and know what the heck and I am talking about. Told them that others have lived through the hassle and that I have no desire to relive everything just to get to the same point.
They listened.... They are replacing my tires for free with the top rated Bridgestone Dueler H/L Alenza Plus. Zero cost to me. Now that is service!
The Service Director at the dealership was well aware of the issues with these tires. They are great and I will go back to them again, even if it is an hour drive from my home!
They have been open since 2009 and have more more Ford awards for service in their short time. This was my first new car in years. I hate buying cars and this is the very first experience that was actually enjoyable.
Check them out... Pioneer Ford in Breman, GA.
http://pioneerfordofbremen.com/
Caleb Burley is an excellent young sales man!