Liftgate window shattered

[CarpeNoctem]

I would guess the dealers have run across this issue before but don't want to admit to it. Who else would have ROWS just waiting to shatter?

Perhaps with the paranoia of the emissions getting into the cab they have sealed up too many holes causing a vacuum or pressure increases when opening/closing the doors?

 

[Sharon A]

My family and I were getting in our 2018 Ford Explorer this morning and when my son opened the back door, the rear windshield shattered. Has anybody heard of this? It wasn't dinged, or cracked.

 

[Sharon A]

We were getting into our 2018 Ford Explorer this morning, and when my son opened his door, the rear windshield shattered. There were no dings or cracks. Has anyone else experienced this?

 

[Mbrooks420]

Actually super common. Know issue with Ford. Has happened to a bunch of members here. Usually they explode. Sometimes happens when no one is in the cars.

 

[blwnsmoke]

We were getting into our 2018 Ford Explorer this morning, and when my son opened his door, the rear windshield shattered. There were no dings or cracks. Has anyone else experienced this?

Welcome to the forum. Your thread has been merged with an existing one on this issue.

We do ask that you try searching for a topic before creating a new thread so we can keep like issues together.

Thanks

 

[peterk9]

Welcome to the Forum Sharon.

Peter

 

[Sharon A]

Sorry, I tried to find the right spot to post, but this forum is not easy to navigate. Thank you for moving the post to the correct location.

 

[613GT500]

How come your 2018 Explorer has a regular style antenna and not a newer sharkfin type?

 

[Sharon A]

How come your 2018 Explorer has a regular style antenna and not a newer sharkfin type?

How come your 2018 Explorer has a regular style antenna and not a newer sharkfin type?

I don't know. Are you implying that I don't own a 2018 Ford Explorer? Because I can provide you with documentation that states otherwise. Why are you asking such a ridicules question?

 

[613GT500]

I don't know. Are you implying that I don't own a 2018 Ford Explorer? Because I can provide you with documentation that states otherwise. Why are you asking such a ridicules question?

Assumption much?
I'm simply asking a question, as I noticed it

 

[RhinoQuartz]

Assumption much?
I'm simply asking a question, as I noticed it

18-19MYs had a small redesign compared to the 16-17MYs.

 

[613GT500]

18-19MYs had a small redesign compared to the 16-17MYs.

They went back to a regular antenna?

 

[RhinoQuartz]

They went back to a regular antenna?

The 19MYs definitely did, there's a platinum on display at my local mall with the normal antenna.

Considering the timeline of cosmetic changes, my assumption would be 18s have the the same.

 

[Mbrooks420]

I don't know. Are you implying that I don't own a 2018 Ford Explorer? Because I can provide you with documentation that states otherwise. Why are you asking such a ridicules question?

Some people ask questions to learn things. Why did you seek out the forum in the first place...

 

[613GT500]

The 19MYs definitely did, there's a platinum on display at my local mall with the normal antenna.

Considering the timeline of cosmetic changes, my assumption would be 18s have the the same.

Ah, I never noticed that until today.

 

[Sharon A]

Assumption much?
I'm simply asking a question, as I noticed it

If you were just curious, I apologize. I have been on the phone with Ford all day. I'm not very happy right now.

 

[Sharon A]

Some people ask questions to learn things. Why did you seek out the forum in the first place...

I sought out the forum because I was wondering if this was a problem with the Ford. It has nothing to do with my antenna. It was an odd question. How would I know why my vehicle has one type of antenna versus another? What I do know is that my rear windshield is shattered. I'm very frustrated. I've been on the phone with Ford for several hours and they are giving me the runaround. Not exactly the customer service I thought I was paying for when I purchased the vehicle.

 

[613GT500]

I sought out the forum because I was wondering if this was a problem with the Ford. It has nothing to do with my antenna. It was an odd question. How would I know why my vehicle has one type of antenna versus another? What I do know is that my rear windshield is shattered. I'm very frustrated. I've been on the phone with Ford for several hours and they are giving me the runaround. Not exactly the customer service I thought I was paying for when I purchased the vehicle.

It was a legitimate question and by no means to berate you.
Are you able to drive the EX to a local Ford dealership, as they should be the ones dealing with Ford directly in terms of repair and warranty?
Calling front line Reps, IMHO, don't generally yield the best results.

 

[blwnsmoke]

I sought out the forum because I was wondering if this was a problem with the Ford. It has nothing to do with my antenna. It was an odd question. How would I know why my vehicle has one type of antenna versus another? What I do know is that my rear windshield is shattered. I'm very frustrated. I've been on the phone with Ford for several hours and they are giving me the runaround. Not exactly the customer service I thought I was paying for when I purchased the vehicle.

Not sure what you mean by being on the phone with Ford all day. If you mean Ford customer service, all they will do is refer you to a dealer. You need to get your Explorer to the dealer, they will submit the warranty claim, order a rear window and replace it.

Although frustrating to you, it is a simple process. Do not waste your time talking to Ford.

 

[Brad C]

You could turn this into your auto insurance company for the replacement. Depending on your coverage, it may not even have a deductible. If your insurance thinks this is collectible, they will subrogate Ford for the costs associated with the replacement.

All it takes is a microscopic defect or chip for the glass to eventually shatter.