Liftgate window shattered

[VCFP153]

On a somewhat related note, my paternal grandfather owned a 1959 Impala, one of probably fewer than five in the former Soviet Union. He purchased it from a French diplomat (who later turned out to be a distant relative of my Mom's) in the late 1960s. That car went through at least four windshields, which would crack randomly (usually at speed). Imagine what it took to get replacements in the deep Cold War-era Soviet Union...

 

[peterk9]

My rear glass exploded yesterday when I closed the front door. Recently purchased 2016 Explorer Sport. Certified vehicle with warranty. Dealer states that rear glass is cosmetic and not covered. Seriously?!?! They also admitted this is a known issue. I understand if the issue is so infrequent that there’s no recall. But I shouldn’t have to make multiple calls and then be treated as though they are doing me a big favor when this is a known issue. They finally agreed to do it as a “good will” gesture; I still have to pay deductible. I bought this vehicle to accommodate my growing family, I don’t really have time to be messing around with spontaneously exploding, “cosmetic” windows!!!

Welcome to the Forum Dave.
Regardless of whether this is a "known" issue, in a way they are doing you a favor. Glass is not covered under the CPO warranty, nor is it covered under the Ford ESP warranty.

Peter

 

[Mbrooks420]

It’s also a design flaw that should be fixed by a redesigned part at a discounted price. Under no circumstances should a window shatter during entirely normal operation.

 

[613GT500]

My rear glass exploded yesterday when I closed the front door. Recently purchased 2016 Explorer Sport. Certified vehicle with warranty. Dealer states that rear glass is cosmetic and not covered. Seriously?!?! They also admitted this is a known issue. I understand if the issue is so infrequent that there’s no recall. But I shouldn’t have to make multiple calls and then be treated as though they are doing me a big favor when this is a known issue. They finally agreed to do it as a “good will” gesture; I still have to pay deductible. I bought this vehicle to accommodate my growing family, I don’t really have time to be messing around with spontaneously exploding, “cosmetic” windows!!!

They admitted it as a "known" issue?

 

[blwnsmoke]

A known issue? So in 8 years on the forum and one handful of people reported this on here.. it is a known issue? No FSA, no TSB, no Recall.. this is not a known issue.

Water pump, ptu, brake calipers locking, window studder, a pillar rattle, hvac blend doors failing.. all known issues, this one is not

 

[VCFP153]

A known issue? So in 8 years on the forum and one handful of people reported this on here.. it is a known issue? No FSA, no TSB, no Recall.. this is not a known issue.

Water pump, ptu, brake calipers locking, window studder, a pillar rattle, hvac blend doors failing.. all known issues, this one is not

Well, if it's known to, say, seven people, it's still a known issue.

 

[613GT500]

Well, if it's known to, say, seven people, it's still a known issue.

Dealerships don't share information and it would be quite the coincidence that more than 1 of the 7 people with this issue went to the same dealership.

 

[Odrapnew]

Well, if it's known to, say, seven people, it's still a known issue.

Well, in that case, if 1 person had the issue, it would be a known issue.

It's known, but not common.

 

[VCFP153]

Dealerships don't share information...

No? Not at all? Never?

 

[Mbrooks420]

No? Not at all? Never?

Not once.

I’d bet 100 bill that every major dealer has seen this on at least two explorers.

 

[JAPeterson]

Why would the dealers see it that often?

If mine should shatter I would take it to a automotive glass shop to be replaced instead of a dealer who would charge twice as much as the other shop would.

Perhaps people should read what is covered by their warranty. With it being glass it isn't covered.

 

[Mbrooks420]

It should be covered if it’s a design flaw. It’s potentially dangerous to have a back window that could shatter any time you start the vehicle or close a door.

 

[VCFP153]

Not once.

I’d bet 100 bill that every major dealer has seen this on at least two explorers.

What's with all these absolute statements?

"Dealers don't exchange information", "EVERY major dealer has seen this", "in NO way is a small fuel tank a defect".

I wish I had your confidence. The older I get, the less I'm sure of much of anything.

 

[Mbrooks420]

I’ve know of two people that this has happened to. I don’t know very many people with newer Explorers.

I never said they didn’t exchange information.

A small fuel tank isn’t a defect in any way. That’s an absolute fact. The fuel tank didn’t miraculously shrink, or come out wrong. It’s absolutely as it was designed to be. Thinking it is too small is absolutely nothing more than an opinion.

The last statement was obviously not an absolute anything, hence why it was a “bet”.

Must be tough to go through life being more insecure with every year.

 

[VCFP153]

Must be tough to go through life being more insecure with every year.

You're telling me! The older I get, the better I was.

 

[VCFP153]

I never said they didn’t exchange information.

Indeed. My bad on that one, GT500 said it. Told ya I'm deteriorating with age.

 

[Mbrooks420]

I really doubt that’s the case. And, if it’s actually the case, just sound convincing and plod on. Denial isn’t just a river in Egypt.

 

[613GT500]

Calm down ladies...
When I said dealerships don't share information, I'm saying they don't publish a list of all repairs that can be simply looked up, unless your Explorer was serviced at two different dealerships and they pull the VIN to see the history.

 

[Mbrooks420]

Sure thing, little baby.

 

[TarheelDave]

A known issue? So in 8 years on the forum and one handful of people reported this on here.. it is a known issue? No FSA, no TSB, no Recall.. this is not a known issue.

Water pump, ptu, brake calipers locking, window studder, a pillar rattle, hvac blend doors failing.. all known issues, this one is not

It is. The service tech said there is a notice through the 2018 model year. If you search online, you will also see this has been going on for years across several makes and models.
All quality issues don’t automatically result in recalls right away. My Lincoln MKX was 10 yrs old when we got the recall notice for the Takata issue.
I’m not trying to be argumentative, but your response is an uneducated opinion and doesn’t change the facts of my personal experience.
Ford Motor Co agreed to cover the cost of the repair—happy ending.