tpenfield
New Member
- Joined
- September 10, 2011
- Messages
- 9
- Reaction score
- 1
- City, State
- Massachusetts
- Year, Model & Trim Level
- 2017 AWD XLT
2017 Explorer XLT 4WD w/ Tech bundle & cold weather pkg:
About 6 weeks ago our Nav system all of a sudden developed an issue where it seems to 'freeze' for about 5-10 seconds in updating progress on the map. Additionally along with this issue is that the direction & turn voice commands (text-to-speech) also 'freezes' mid-phrase for 5-10 seconds. The voice commands always skips/stutters, where as the gps progress is intermittent.
See this attached video for demonstration of the problem during a 35 mile highway trip.
We've had the car to 2 dealers in the area and neither has been able to resolve the issue, even though they have done software updates, etc. I was originally thinking a software bug, but that would not necessarily reveal itself suddenly. Also considered it may be a GPS antennae problem due to the loss of map tracking.
The car & Nav system worked great up until this problem arose (@36K miles). The gps is basically unusable, since the voice commands often take a minute to fully speak, and by then you probably have missed the turn.
Any info, experiences, diagnostics, etc. would be helpful and appreciated. TIA.
About 6 weeks ago our Nav system all of a sudden developed an issue where it seems to 'freeze' for about 5-10 seconds in updating progress on the map. Additionally along with this issue is that the direction & turn voice commands (text-to-speech) also 'freezes' mid-phrase for 5-10 seconds. The voice commands always skips/stutters, where as the gps progress is intermittent.
See this attached video for demonstration of the problem during a 35 mile highway trip.
We've had the car to 2 dealers in the area and neither has been able to resolve the issue, even though they have done software updates, etc. I was originally thinking a software bug, but that would not necessarily reveal itself suddenly. Also considered it may be a GPS antennae problem due to the loss of map tracking.
The car & Nav system worked great up until this problem arose (@36K miles). The gps is basically unusable, since the voice commands often take a minute to fully speak, and by then you probably have missed the turn.
Any info, experiences, diagnostics, etc. would be helpful and appreciated. TIA.