Bohunk
Active Member
- Joined
- April 8, 2011
- Messages
- 66
- Reaction score
- 1
- City, State
- Glen Ellyn, IL
- Year, Model & Trim Level
- 2016 Platinum
This is a long story, but worth the read.
TravelLink..How useful when working and how frustrating when the screen shows those “buffering” revolving icons in front of the of the menu choices.
Calling Sirius for assistance is joke, no, not really a joke but a frustrating example of conversations (which you cannot complete on your mobile phone that is “BlueTooth” connected to your vehicle….no you must make the call from another cell phone or land-lime telephone).
Let me explain. For two consecutive year while driving north on I75, somewhere in south Georgia, all my TravelLink services malfunction and the screen only shows those “buffering” circles in front of the seven selections on the TravelLink screen.
Calling the Sirius general assistance number, 866-463-5326 gets you to someone who asks for your subscription information and e-mail address (as if they are actually going to send you some useful information). Describing the problem of a non-functioning TravelLink gets you a “let me refresh your signal”. When that does not work, they transfer you to “Tech Support” at 800-392-3673 and you again repeat your info and e-mail address along with your street address, gosh, is this not on their screen in front of them? Tech assistance tells you to pull, over at your convenience, in some place that the “antenna gets a clear view of the sky”. Then, to turn your vehicle off, open the driver’s door and remove the key fob from the vehicle while they re-send the signal. But this might take 24 hours to take affect. (Wow, traveling in the vehicle and this is a solution! I called back when I stopped for gas. Again, no solution)
Next call to Tech support indicated that I must return to the dealership so they can re-boot the system with a special CD from Sirius! What? Yes, that is what I was told (the tech at the dealership actually laughed at this comment, he couldn’t believe it).
OK to the dealership (day three after I first encountered the problem and was without the assistance of traffic conditions, weather, etc). The dealership couldn’t have been more helpful and concerned about my problem; they treated me very, very well and put a tech right on it. The tech later meets with me, saying they have re-booted my system and he needs to be in the vehicle with my Bluetooth connected mobile phone.
We start up the vehicle and he explains all the nuances of Microsoft and Ford and how advanced the system is and my mobile phone is actually communication with TravelLink through the vehicle. We re-connect my mobile phone via BlueTooth (as the re-boot erases the connection and all my saved destinations!). The tech points out the “buffering” icons, and that the Travel link is attempting to connect through my mobile phone. He voice commands “services” and asks for “weather”, the voice begins to give the weather for my location and PRESTO! The buffering for the weather and ski conditions menu disappears! Next he prompts “services” for sports and again, when the voice connects, the “Buffering” disappears for Sports Info. Wow! Next, he reconnects with “services” and asks for Traffic, BINGO, the “buffering” wheel disappears and I have Traffic On Route, Traffic Nearby! Also somewhere along the way, Fuel Prices and Movie Listings also no longer have the “buffering” icon!
The Tech goes on to explain that the vehicle communicates through my mobile phone to TravelLink and sometimes in areas of the country; the signal is lost and does not automatically reconnect. NO KIDDING, that was my problem and NO ONE at Sirius ever explained this and that the solution is simply to connect to Services and ask for one of the seven commands on the screen.
I am in awe of the tech at the dealership and his solution to this problem. He even suspected that the complete re-boot might have not have been necessary (loosing my BlueTooth connection and all my saved destinations) and if I ever encounter this, just to connect to “Services” and give the corresponding prompt commands to get the two systems to communicate.
I hope this long-winded story will be a potential solution to any My Touch, TravelLink similar situations.
TravelLink..How useful when working and how frustrating when the screen shows those “buffering” revolving icons in front of the of the menu choices.
Calling Sirius for assistance is joke, no, not really a joke but a frustrating example of conversations (which you cannot complete on your mobile phone that is “BlueTooth” connected to your vehicle….no you must make the call from another cell phone or land-lime telephone).
Let me explain. For two consecutive year while driving north on I75, somewhere in south Georgia, all my TravelLink services malfunction and the screen only shows those “buffering” circles in front of the seven selections on the TravelLink screen.
Calling the Sirius general assistance number, 866-463-5326 gets you to someone who asks for your subscription information and e-mail address (as if they are actually going to send you some useful information). Describing the problem of a non-functioning TravelLink gets you a “let me refresh your signal”. When that does not work, they transfer you to “Tech Support” at 800-392-3673 and you again repeat your info and e-mail address along with your street address, gosh, is this not on their screen in front of them? Tech assistance tells you to pull, over at your convenience, in some place that the “antenna gets a clear view of the sky”. Then, to turn your vehicle off, open the driver’s door and remove the key fob from the vehicle while they re-send the signal. But this might take 24 hours to take affect. (Wow, traveling in the vehicle and this is a solution! I called back when I stopped for gas. Again, no solution)
Next call to Tech support indicated that I must return to the dealership so they can re-boot the system with a special CD from Sirius! What? Yes, that is what I was told (the tech at the dealership actually laughed at this comment, he couldn’t believe it).
OK to the dealership (day three after I first encountered the problem and was without the assistance of traffic conditions, weather, etc). The dealership couldn’t have been more helpful and concerned about my problem; they treated me very, very well and put a tech right on it. The tech later meets with me, saying they have re-booted my system and he needs to be in the vehicle with my Bluetooth connected mobile phone.
We start up the vehicle and he explains all the nuances of Microsoft and Ford and how advanced the system is and my mobile phone is actually communication with TravelLink through the vehicle. We re-connect my mobile phone via BlueTooth (as the re-boot erases the connection and all my saved destinations!). The tech points out the “buffering” icons, and that the Travel link is attempting to connect through my mobile phone. He voice commands “services” and asks for “weather”, the voice begins to give the weather for my location and PRESTO! The buffering for the weather and ski conditions menu disappears! Next he prompts “services” for sports and again, when the voice connects, the “Buffering” disappears for Sports Info. Wow! Next, he reconnects with “services” and asks for Traffic, BINGO, the “buffering” wheel disappears and I have Traffic On Route, Traffic Nearby! Also somewhere along the way, Fuel Prices and Movie Listings also no longer have the “buffering” icon!
The Tech goes on to explain that the vehicle communicates through my mobile phone to TravelLink and sometimes in areas of the country; the signal is lost and does not automatically reconnect. NO KIDDING, that was my problem and NO ONE at Sirius ever explained this and that the solution is simply to connect to Services and ask for one of the seven commands on the screen.
I am in awe of the tech at the dealership and his solution to this problem. He even suspected that the complete re-boot might have not have been necessary (loosing my BlueTooth connection and all my saved destinations) and if I ever encounter this, just to connect to “Services” and give the corresponding prompt commands to get the two systems to communicate.
I hope this long-winded story will be a potential solution to any My Touch, TravelLink similar situations.