washbob
New Member
- Joined
- April 22, 2016
- Messages
- 8
- Reaction score
- 0
- Year, Model & Trim Level
- 2016 Explorer Platinum
Need some suggestions on how to proceed. I signed paperwork to purchase a 2016 Ford Explorer Platinum on December 20, 2015, however they could not locate the specific vehicle I wanted until January 6, 2016 and I took possession on that date. I've noticed that my warranty start date shows December 20, 2015, not the date I actually took possession. I have contacted the dealership on numerous occasions and have been told they would take care of it, but nothing has changed. I've emailed Ford corporate twice and received a response the first time that I should contact the general manager at dealership. Tried that but messages left general manager have not been returned. I email Ford corporate again about a week ago, but no response yet. I'm getting frustrated with the total lack of customer service by Ford.