machine4321
Well-Known Member
- Joined
- March 3, 2013
- Messages
- 207
- Reaction score
- 7
- City, State
- Ontario
- Year, Model & Trim Level
- 2017 sport
I'm not sure where to start with them. I will say that it is unfortunate that my first dealings with Ford as well as my first new car have been so bad. I was eyeing up a new Ford Edge sport not long ago but after my latest dealing with Ford, i'm done.
I have paint flying of the front edge of my hod (a walk through any mall parking lot with a few explores shows the very same issue) Paint grinding off the lower doors, A front bumper with peeling clear coat and I rather large rust spot on the tail gate I presume is from rail or brake dust. 20" wheels that have corroded around the center caps (all 4) and constant rear brake issues(one of which cause a wheel bearing to go due to the heat). I had 400km left on my Maintenance plan and the dealer refuses to replace the (other side now)brake as it was cause be rust/seized caliper.
Its to bad really as they do make a good looking SUV but I would own a kia before I buy another ford product. I don't mind issues, they happen, but stand behind your product. I'm amazed that they are OK with a bunch of "newish" vehicles running around with paint falling off of them. I've had to fight them every step of the way from the turn signal that was so stiff you almost want to give up using it altogether, chrome trim on front vents falling off and now cracking leather seats at 100 000km. I took such good care of this car, regular conditioning of the leather to keep it soft, regular vaccuming to keep dirt from the stitches/seams on the seats. Regular washing and waxing ect. I cant believe this passes as OK for a company.
I have been in touch with ford directly about paint and they refuse to fix as it is a perforation warranty......it needs to be a hole before they will do anything. This is what nearly 50k gets you these days....
Forgive my attitude but i'm at my end here, I've been in customer service for over 18 years and always own up to issues when it is clearly not the customers fault.
I have paint flying of the front edge of my hod (a walk through any mall parking lot with a few explores shows the very same issue) Paint grinding off the lower doors, A front bumper with peeling clear coat and I rather large rust spot on the tail gate I presume is from rail or brake dust. 20" wheels that have corroded around the center caps (all 4) and constant rear brake issues(one of which cause a wheel bearing to go due to the heat). I had 400km left on my Maintenance plan and the dealer refuses to replace the (other side now)brake as it was cause be rust/seized caliper.
Its to bad really as they do make a good looking SUV but I would own a kia before I buy another ford product. I don't mind issues, they happen, but stand behind your product. I'm amazed that they are OK with a bunch of "newish" vehicles running around with paint falling off of them. I've had to fight them every step of the way from the turn signal that was so stiff you almost want to give up using it altogether, chrome trim on front vents falling off and now cracking leather seats at 100 000km. I took such good care of this car, regular conditioning of the leather to keep it soft, regular vaccuming to keep dirt from the stitches/seams on the seats. Regular washing and waxing ect. I cant believe this passes as OK for a company.
I have been in touch with ford directly about paint and they refuse to fix as it is a perforation warranty......it needs to be a hole before they will do anything. This is what nearly 50k gets you these days....
Forgive my attitude but i'm at my end here, I've been in customer service for over 18 years and always own up to issues when it is clearly not the customers fault.