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Ford offers free repairs to 1.4 Million Explorers - Exhaust

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by blwnsmoke, October 13, 2017.

^^Searches ExplorerForum.com^^





  1. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Announced today

    https://www.autoblog.com/2017/10/13/ford-explorer-free-repair-exhaust-leak/?hcid=ab-around-ab-tile-4

     
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  3. kmarnes

    kmarnes Active Member

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    Good news. While I haven't experienced it, I'm due for an oil change so I'll see what they'll do there. I have smelled fumes in my car on a couple occasions, but I've always assumed it was some beater car in front of me.
     
  4. thefranchise713

    thefranchise713 Well-Known Member

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    This is basically TSB-0044 in a press release, without a warranty limitation.

    I had it done. We even threw on the new air extractors. We got the new HVAC program. Not sure about these drain valves(?) No luck.

    Anyway, I got hold of the "awareness communication" in OASIS. For retail customers, this is getting tagged under 17N03.

    All Explorers are eligible, regardless of mileage (Job 1 2011 through Job Last 2017)

    A more complete bulletin will be published by end of month, according to the statement. They are also re-launching the Police Interceptor hotline as one for retail channel as well.
     
    Last edited: October 13, 2017
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  5. TBill

    TBill Active Member

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    Good news, I'l be sure to get mine to the dealer once the program gets started.

    TB
     
  6. Daheim111

    Daheim111 Active Member

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    What shall I do in Germany ? No chance to get some help from Ford Germany...
     
  7. thefranchise713

    thefranchise713 Well-Known Member

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    On 17N03, the bulletin is addressed to US dealers but there's nothing in the text of the message to reinforce that it's only for NA or US only dealers to execute.

    The telling item will be when the VINs are flagged in OASIS as eligible for the program. You may still qualify, don't fret. :)
     
  8. 1995E

    1995E Well-Known Member

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    I called a Ford dealer service department and I was told they are not covering it or something. Is it not happening yet?
     
  9. thefranchise713

    thefranchise713 Well-Known Member

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    The bulletin only came out yesterday. I bet most haven't even opened it yet, and keep in mind, the program isn't active at this particular moment.

    Even running my own VIN it's not showing as an active field service action yet.
     
  10. john193

    john193 New Member

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    It starts in November.

    I read TSB-044 and it is mostly filled with verifying and sealing holes/gaps, if they exist. What I’m curious about is why the TSB only applies to the NA 3.5? Is it the consensus here that it is only this engine with the exhaust odor?
     
  11. ExPlat

    ExPlat Elite Explorer

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    Here is the official Ford Media Center news article about this subject:
    https://media.ford.com/content/ford...tary-service-for-2011-17-retail-explorer.html

    Just a thought, maybe the Mod's can setup a permanent link to this Ford news website and place it somewhere on this Forum so we wouldn't have to rely on our members to find this type info.
    I know, there is a lot of Ford news that doesn't pertain to Explorers but it will still have the latest 'official' Ford news.
     
    Last edited: October 14, 2017
  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Starts November 1st.
     
  13. reserved50

    reserved50 Well-Known Member

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    they kinda had to do something like this instead of verifying every complaint and only applying it to certain vehicles and annoying people, then it was all over the news. Next step is buy back if they still cant get the levels down:fart::whitenavajo:.

    Is it me or does every generation of Exploder have some sort of major flaw related to it.:dunno:. Best one I've ever had was my 5.0 Exploder for ease of repair and reliability.
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I'm actually debating as to whether or not to have this "free repair" done on mine since I've never experienced the "exhaust" issue.

    Peter
     
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  15. thefranchise713

    thefranchise713 Well-Known Member

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    ^ Peter, I strongly recommend not as they'll be taking apart a lot of the car to seal where a problem does not exist.
     
  16. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    ^ I agree. I'm going to get a CO meter just to verify but I don't smell any exhaust fumes (I know co is odorless)
     
  17. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    That's one of my main concern guys. Thanks for your input.

    Peter
     
  18. thefranchise713

    thefranchise713 Well-Known Member

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    Can you share what you pick up? I got a passive one, but I really want to get something that gives me readings. Yesterday I had a faint smell but got a headache after about a half hour of the drive... the home ones I know won't react fast enough to the burst readings a car is likely to experience.
     
  19. reserved50

    reserved50 Well-Known Member

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    Not sure how big of a problem this really is, but no one I know that works at a Ford dealer has had any Exploder in for an exhaust smell or leaking water pump yet :confused2:. Exploding transfer cases on older models is almost a weekly thing though. Don't know why there isn't an extended warranty on those, having the drivetrain lock up at high speed is usually dangerous I would think:confused:
     
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  20. Professorfingers

    Professorfingers Elite Explorer

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    I've never had any issues with my 16 Platinum, let alone exhaust issues. I really doubt I take mine in for this, just out of fear something else may get screwed up.
     
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  21. Mbrooks420

    Mbrooks420 High Voltage. Elite Explorer EF Vendor

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    They will never, and I mean NEVER buy a car back from you. This should be a two step thing, for everyone who insists they don't have a problem and refuse to have it done. This should include a CO monitor that plugs in, and logs data. That way if you have higher levels and don't get it addressed, it's YOUR deal.
     
    Last edited: October 16, 2017

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