Dismiss Notice



Register Today It's free! This box will disappear once registered!

MFT version 2.11

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by jrmexplorer, July 26, 2011.

  • Searches ExplorerForum.com
    1. jrmexplorer

      jrmexplorer Well-Known Member

      Joined:
      April 19, 2011
      Messages:
      1,109
      Likes Received:
      1
      Trophy Points:
      0
      Year, Model & Trim Level:
      2011 Limited
      Unfortunately, I cannot recommend MFT version 2.11 :thumbdwn:

      i'm disappointed in Ford. They waited so long to deliver this?

      I've now had three black screen of death's in two days (the first two occurred when I had the audacity to connect an iPod that hadn't had it's software up to date). I also had to disconnect the battery today.

      For the past two days, I've been trying various things to get my Droid X text messaging to work (others have gotten it to work). I even reset my phone to factory (deleting all settings in the process) and tried various paring/unpairing options (e.g. reverse pairing, etc...) and various third party text apps.

      I managed to be able to download text messages by manually downloading any new messages (the system doesn't notify me) by pressing the download new button in the messages portion of MFT (and sync says "no new messages" but then pops up the messages) but the message shows up as from "unknown" - which is useless if you don't know who sent the message. Trying to send a message caused my third BSOD - the screen locked up - a windows prompt briefly came up and then the system reset.

      Today, when trying to call home on my way to work, voice command refused to recognize contacts that it never had a problem recognizing before - "call home" produced a frustratingly bizarre exchange which resulted in it finally dialing my "#min" number which tells me how many minutes I've used.

      I tried unpairing and repairing when I got in to go home from work to fix this, and it took 30 minutes to dowload my phone book (with about 40 contacts with 1-2 numbers each). Normally this takes 10 seconds or less.

      Additionally, it took over 30 minutes for the GPS to acquire signal - probably related to the phonebook download.

      While this was happening - various graphics abnormalities were observed with text overlaid in places it wasn't supposed to be at.

      I pulled the battery and did a factory reset and that has fixed the issue so far. The phonebook synced perfectly and the voice command seems normal and so does the GPS. We will see if that holds.

      Granted, It's probably my fault for trying to get a neat feature (and one prominently featured in sync ads) to work (when other's have reported it does with my phone) in the first place - but I should be able to pair/unpair my phone and download all kinds of texts without it going crazy like this.

      This software is not good. I developed software professionally for 5 years at a major company and I would be fired for producing software this poor. It makes you wonder if they ever ran a code checker (flexilint or lint for example) on it. I bet the memory leaks found would be staggerring (the behavior I've observed seems consistent with poor memory management).

      Oh and the Sirius channel browser still does not work.

      I'm sure that it will work just fine as long as I don't try and mess with the text messaging, but seriously - this is a disappointment and I've been a Sync supporter on this site for some time now. I cannot say that these problems would not be in 2.8 as I never tried to push 2.8 this hard - (I only dabbled in text functionality and did not try my wife's video iPod before) but hey - this is supposed to be magic bullett to make everything work right?

      Very few things seem to be actually fixed except that now when the system crashes it automatically reboots. I suppose Ford figures this will "make a lot of people happy" because comparatively its better than pulling the battery which many users report having to do regularly (I dont' have these issues but the forum is literally filled with stories of people having to do this). It doesn't make me happy - they need to fix this system.

      <end rant>
      -J

      EDIT: I'm sorry Ford, but the facts are the facts - I love the car, and I love the system when it works, but it needs to be fixed.
       
    2. Support EF

      Join the Elite Explorers for $20

      Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.


      to hide adverts.
    3. Lucille

      Lucille Active Member

      Joined:
      February 17, 2011
      Messages:
      164
      Likes Received:
      0
      Trophy Points:
      16
      City, State:
      NJ
      Year, Model & Trim Level:
      Explorer XLT '11
      Aside from the text messaging function, were you having problems before you upgraded to 2.11?
      I'm trying to decide if/when to make the switch to 2.11. Currently I'm not having any problems with 2.4, and am thinking that I'd probably be crazy to mess with things.
       
    4. jrmexplorer

      jrmexplorer Well-Known Member

      Joined:
      April 19, 2011
      Messages:
      1,109
      Likes Received:
      1
      Trophy Points:
      0
      Year, Model & Trim Level:
      2011 Limited
      I had a few minor issues and a few glitches.
       
    5. JDJones

      JDJones Member

      Joined:
      March 26, 2011
      Messages:
      92
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Houston
      Year, Model & Trim Level:
      2011 Silver Limited
      Wow, I know you are a supporter of MFT and Ford, so I understand you must really be frustrated. Having said that, the arguement you describe feels more like frustration.

      First, I'm in the camp that this update (2.11) was not a silver bullet, would not solve every issue that has occured, and no one would every have another MFT issue after 2.11. I think Ford took a list of issues and picked the top 10 or so and worked hard to make MFT better and more stable.

      I read your statements and summarize by saying 2 things didn't work for you. First you plugged crap into MFT, it crashed and you think MFT should never crash, no matter what crap you plug into it. 2nd, you had a service (text messaging that never worked at least for you) and you messed with MFT enough that it became unstable.

      Ford should never had advertised features like text messaging, if it only works on 5-10% of the phones they tested. Having called it a feature, people expect it to work and it doesn't for a vast majority of the smart phones (my blackberry 9700 as an example). Ford should get heat for a service that doesn't work for most people. But if the feature doesn't work with only a bit of configuration, then you must understand the system will become unstable/crash if you keep pushing buttons.

      Plugging crap into your MFT and crashing it shouldn't suprise anyone.
       
    6. 11Limited

      11Limited Member

      Joined:
      March 8, 2011
      Messages:
      71
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      MN
      Year, Model & Trim Level:
      2011 Limited
      JRM,

      I'm in the TC as well. Can I ask what dealer are you going to for service work? PM me if you want. I think I might want to stay away from them.
       
    7. jrmexplorer

      jrmexplorer Well-Known Member

      Joined:
      April 19, 2011
      Messages:
      1,109
      Likes Received:
      1
      Trophy Points:
      0
      Year, Model & Trim Level:
      2011 Limited
      I dont necessarily disagree with your comments as I was messing around with it somewhat, but that being said, I guess I was expecting a bit more from Ford on this update than what they gave us.

      However, as to the text messaging goes, others have reported that it worked for their droid x's - so I was attempting to get it to work on my Explorer. Not unreasonable.

      As to the iPod, why should an older software crash the Sync system? I can understand not working with it - (maybe an unsupported device error or something), but crashing it? That suggests to me that input validation is severely lacking in the software. Proper design of software components is to check every message passed from an external source to ensure it is in the proper form and format. If it is out of format, then it is rejected with no harm to the system.

      I guess no harm, no foul, as everything seems to be working well this morning after the reboot but I was expecting a bit more stability out of the system than this.

      It was a bit late when I posted, so maybe my post was a bit harsher than normal - but I at least wanted to post my experiences so people can decide if they want the upgrade or not.
       
    8. wheeling

      wheeling Member

      Joined:
      June 21, 2011
      Messages:
      52
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Austin, TX
      What I don't understand is that the X has been out for a year and the MFT is a center piece for marketing, and it is still not working as marketed after so many upgrades?

      Someone should get fired on this.

      I'm still waiting, and I'm sure not the only one. But time is runing out.
       
      Last edited: July 26, 2011
    9. Joe Dirt

      Joe Dirt Explorer Addict

      Joined:
      October 4, 2007
      Messages:
      13,410
      Likes Received:
      9
      Trophy Points:
      0
      Year, Model & Trim Level:
      07 Camry
      Given up waiting... We're going to buy a 2-3 year old Ex in a few years if they're worthy.
       
    10. w1kedz

      w1kedz Guest

      +1 on OP's post. 2.11 runs twice as fast for me, therefor crashes twice as much in the same amount of time. The only advantage I have found to it so far is that it reboots automatically when it crashes rather than requiring fuse/battery disconnect.

      It's time for them to say "Live with the problems for 6 months while we rewrite the software form scratch".. Then hire a team of 20 developers to get it done the right way. They really need to evaluate who was in charge of the QA process on this one.
       
    11. wheeling

      wheeling Member

      Joined:
      June 21, 2011
      Messages:
      52
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Austin, TX
      From the 2.11 release note:
      Implemented corrective action to recover automatically from remaining known “black screen” root causes using a module reset timer.

      So don't expect it won't go to "black screen" any more. All they did is pull the fuse for you automatically when it goes to the black screen. What a great fix!
       
    12. w1kedz

      w1kedz Guest

      Yep.. great example of fixing the symptom and not the root cause. It's really bad programming. Putting bandaids on top of bandaids to make things "appear" to be working correctly is a recipe for disaster, and it seems like Ford is getting in deep with this methodology.
       
    13. JStellato

      JStellato Member

      Joined:
      May 7, 2011
      Messages:
      75
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Maine
      Year, Model & Trim Level:
      2012 Explorer Limited
      It's not so much that there are problems, as there is ABSOLUTE SILENCE from Ford. Can you post a message saying what you intend to do about this Ford? Honestly, the only thing that's making this worse is the fact that there is no one talking to the customers, telling them the problems will be fixed.
       
    14. gdecamp

      gdecamp Active Member

      Joined:
      February 20, 2011
      Messages:
      612
      Likes Received:
      0
      Trophy Points:
      16
      City, State:
      Long Island, NY
      Year, Model & Trim Level:
      11 X Limited AWD
      I thought this was suppose to be THE BIG FIX?

      Sounds disappointing....getting mine done Thursday.
       
    15. calb

      calb Active Member

      Joined:
      July 10, 2011
      Messages:
      576
      Likes Received:
      0
      Trophy Points:
      0
      Year, Model & Trim Level:
      2012 AWD Explorer Limited
      Actually that is encouraging to me. They are aware of a remaining "known" black screen issue? Question is, why weren't they able to put the fix in? Time to recode and wanting to keep customers as happy as possible in the interim?

      I'm was far more concerned that Ford was dealing with unknown problems or problems they couldn't reproduce.
       
    16. calb

      calb Active Member

      Joined:
      July 10, 2011
      Messages:
      576
      Likes Received:
      0
      Trophy Points:
      0
      Year, Model & Trim Level:
      2012 AWD Explorer Limited
      One more thought - if it is hardware related they may not have a fix, short of swapping out hardware .. hmmmm.
       
    17. Joe Dirt

      Joe Dirt Explorer Addict

      Joined:
      October 4, 2007
      Messages:
      13,410
      Likes Received:
      9
      Trophy Points:
      0
      Year, Model & Trim Level:
      07 Camry
      That's why the silence is deafening...
       
    18. janskim

      janskim Active Member

      Joined:
      February 15, 2011
      Messages:
      208
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      MD
      Year, Model & Trim Level:
      2011 Limited AWD 302A
      What was Fords JD. Power ranking (20 something) I feel another drop in the standing with 2.11 not living up to the consumers.
       
    19. TennesseeTider

      TennesseeTider New Member

      Joined:
      June 7, 2011
      Messages:
      33
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Hixson, TN
      Year, Model & Trim Level:
      2011 XLT 4WD
      What can we do ladies and gentlemen? What recourse do we have?

      I have been told by Ford customer service that it was normal for the system to crash and reboot. ARE YOU KIDDING ME, FORD!!!!

      Is it time to pursue legal action? Again, mine has been to the dealer 6 times, had new hardware and software installed and the problems remain.

      You Ford apologists can blame whomever you want, but the owners are not at fault here. The blame here lies squarely on Ford Motor Company and no one else.
       
    20. gdecamp

      gdecamp Active Member

      Joined:
      February 20, 2011
      Messages:
      612
      Likes Received:
      0
      Trophy Points:
      16
      City, State:
      Long Island, NY
      Year, Model & Trim Level:
      11 X Limited AWD
      A letter writing campaign if it turns out 2.11 does not meet our needs? Mine gets installed Thursday. I have to say I don't have huge problems but sure would like it to work faster and be more reliable. I will see how it works Thursday...
       
    21. TennesseeTider

      TennesseeTider New Member

      Joined:
      June 7, 2011
      Messages:
      33
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Hixson, TN
      Year, Model & Trim Level:
      2011 XLT 4WD
      Funny that you mention a letter writing campaign. I just finished typing a formal letter notifying Ford of a non-conformity with my vehicle in need of repair. The letter will be sent via certified mail and is a formality required by the Tennessee state lemon law.

      I am setting the ball in motion. I suggest others who are not happy do the same.

      The address I used is:

      Ford Motor Company
      16800 Executive Plaza Drive
      Mail Drop 3NE-B
      Dearborn, MI 48126
       
    22. GTMD

      GTMD Member

      Joined:
      February 9, 2011
      Messages:
      84
      Likes Received:
      1
      Trophy Points:
      0
      City, State:
      Ohio
      Year, Model & Trim Level:
      2011 LIMITED
      I agree with you 100%.Maybe the lemon law should apply to home pc's.Constant updates,locksup when you give the wrong commands or add the wrong device.The biggest problem with MFT and SYNC seem to be ORGANIC ERROR!
       
    23. TennesseeTider

      TennesseeTider New Member

      Joined:
      June 7, 2011
      Messages:
      33
      Likes Received:
      0
      Trophy Points:
      0
      City, State:
      Hixson, TN
      Year, Model & Trim Level:
      2011 XLT 4WD
      I guess I should not listen to Sirius radio or try to use the factory navigation system either. MINE CRASHES WITH NO PHONE OR NO USB DEVICE CONNECTED!

      I guess climate controls and phone connectivity are just conveniences.

      The organic failure here resides in Michigan.
       
    24. GTMD

      GTMD Member

      Joined:
      February 9, 2011
      Messages:
      84
      Likes Received:
      1
      Trophy Points:
      0
      City, State:
      Ohio
      Year, Model & Trim Level:
      2011 LIMITED
      You may be one with ligit problems.Could be hardware and not software.Have you sent a PM to Corey or one of the other service repts?They will help to resolve your issues.

      I do not doubt,out of thousnds of vehicles with MFT and SYNC,that there are not some with real issues.The problem seems to be that some expect to much from the system and create their own problem.I, myself, have locked up our system.Not letting the system load on powerup or fat fingering will do the job.I have done the same on many pc's over the years.New tech is never flawless.
       
    25. RandyH2

      RandyH2 Active Member

      Joined:
      March 28, 2011
      Messages:
      822
      Likes Received:
      17
      Trophy Points:
      18
      City, State:
      MI
      Year, Model & Trim Level:
      '11 Limited AWD
      I did find an easy way to cause MFT problems--- hurry. The last time I was in a rush to get somewhere I got in the car, started it, put it in reverse all very quickly. The system froze up completely with no functions working at all, no voice, no stereo, nothing.

      So- if you can get in the habit of starting the car and letting it sit for a few moments before using anything, you may find your problems occur less often. Maybe not, but it does work for me. I don't like it, but it works.
       
    26. jrmexplorer

      jrmexplorer Well-Known Member

      Joined:
      April 19, 2011
      Messages:
      1,109
      Likes Received:
      1
      Trophy Points:
      0
      Year, Model & Trim Level:
      2011 Limited
      I don't know what PC O/S you run, but my home pc almost never locks up and certainly doesn't lockup when I plug in an ipod regardless of the version on it.

      Moreover, I can add and delete a device all day and it doesn't crash the system and cause it to be unresponsive.


      I think you're kidding yourself if you think that the MFT issues are all user error and that somehow you've managed to figure out the secret sauce to using MFT error free, when so many other users have issues. More than likely, you're combination of external devices just happens to play nice with the system (for now).

      I've learned through these forums and my own experiences with this system that just because you aren't experiencing any problems at the moment doesn't mean that you wont eventually (because you will - this thing has a ton of memory leaks which will eventually get you), or that others aren't having legitimate issues. I usually don't have issues, but when I modified my usage patterns a tiny bit - BAM - problems.

      I will grant you that some users are doing things MFT clearly wasn't designed to handle (6k contacts for instance on one user's phone), but most of the complaints I've seen on this forum boil down to an MFT failure.

      I'm sorry, but its a failure if an external device can reboot MFT. I know that the problem originated with an out of date software on an Apple product, but the fact that MFT is not robust enough to simply ignore the faulty input is poor at best and indicates to me a lack of input validation (which they teach you at computer programming 101).

      -J
       

    Share This Page







    We Support Our Troops!