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Please welcome - The Ford IVT Team

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by Rick, July 13, 2011.

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    1. Rick

      Rick Pumpkin Pilot Staff Member Admin Elite Explorer

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      Ford has set up a new account with us to deal specifically your SYNC, MyFord Touch, and navigation questions.

      Cory will still be here to help with order inquiries and other issues not related to In Vehicle Technology.
       
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    3. Joe Dirt

      Joe Dirt Explorer Addict

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      [​IMG]


      Here's to hoping it stays civil... :)
       
    4. myfoot

      myfoot Member

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      Cool. I'm pretty new here but I think this is a step in the right direction.
       
    5. vfral1

      vfral1 Active Member

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      This is excellent news.

      Hope they have better advice than "pull fuse 29".
       
    6. calb

      calb Active Member

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      I *REALLY* hope they resolve some of the issues around pulling fuses, battery cables, map information that is inaccurate and lack of Canadian TDI service, so that I can buy an Explorer.

      I like the Explorer (to the point I want to pay $50K for one), but there is just way too much going wrong for me to buy without some fixes coming into play. It would be nice to get an update of where Ford thinks we are at vis-a-vis Sync & MFT fixes that they are working on, and the TeleNav map issues.

      Ford??
       
    7. dco43054

      dco43054 Well-Known Member

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      And what will they do?
       
    8. deerfarm

      deerfarm Active Member

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      IVT Team

      Does this mean there will be a separate forum for these issues?
       
    9. RandyH2

      RandyH2 Active Member

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      lol!!!
       
    10. gdecamp

      gdecamp Active Member

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      Welcome to the forums!!

      I think we are all waiting to find out when is the update for MFT that will speed up this system and resolve some of the issues people are having. :rolleyes:
       
    11. FordService

      FordService Official Ford Rep

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      Thanks for the announcement Rick!

      I know Rebecca is excited to join this amazing community! I hope you’ll make them feel just as welcome as you did with me!

      Cory
       
      Last edited: July 14, 2011
    12. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Will they be using a different user name?
       
    13. Rick

      Rick Pumpkin Pilot Staff Member Admin Elite Explorer

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      They will be using FordIVTteam as their user name.
       
    14. FordIVTteam

      FordIVTteam Official Ford Rep

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      Hi Everyone!

      Thanks for the warm welcome :D

      I'm very excited to be working with all of you to solve your SYNC, MyFord Touch, and Navigation concerns. It seems the most common question right now is, "When will the new software update be available??" The answer is... (drum roll please) by the end of July! :biggthump

      Now let's get started with some questions!

      calb - I rarely advise to do a fuse pull; there are other troubleshooting steps that should be done beforehand.

      A battery cable disconnect erases all codes that may help diagnose your vehicle; it should be performed by your service department.

      We are exploring SYNC Services for Canada. Currently, we are looking at the consumer interest level and the additional technology that would be needed in order to implement the services.

      Here is a link to vote on this idea or submit a different idea to us:

      http://www.thefordstory.com/your-ideas/technologies/infotainment/sync-services-in-canada/

      If you have specific concerns about the telenav map data and missing information from it, please feel free to send me a private message with more details.

      Rebecca
       
      Last edited: July 14, 2011
    15. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I tried the above link and received the following error message; 404 - Not Found. I also tried copying and pasting the link and still received the same response.

      Peter
       
    16. FordIVTteam

      FordIVTteam Official Ford Rep

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      Please try it again, Peter.

      If it continues to give you an error, go to:

      http://www.thefordstory.com

      Click on Your IDEAS, then search for "Sync Services in Canada."
       
    17. w1kedz

      w1kedz Guest

      Welcome! Originally there was a ton of talk about a public developer API/SDK going to be made available for SYNC/MFT. Information on this has ceased and I've been in the dark since purchasing the explorer. When is this supposed to happen?
       
      Last edited by a moderator: July 14, 2011
    18. Ajar

      Ajar Active Member

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      Pandora? Twitter?

      Yes... What happened to all of these features announced back in 2010?

      http://mashable.com/2010/01/07/ford-sync-application-ecosystem/

      I know a lot of people anxiously awaiting the Pandora Sync app.....

      Ajar
       
    19. jk60543

      jk60543 New Member

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      MFT issues

      When my screen went blank I took it to the dealer. Mind you I didn't have an appointment and it was after 5:00. The technician pulled the battery lead.

      So the next time I should suggest to the dealer that they pull any error codes that might be in the system before pulling the battery lead?

      That is helpful information.
       
    20. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Rebecca, will Ford start releases details of each upgrade/fix? I know many have asked and hope that Ford starts doing this.

      Example. V2.7 fixed X, X and X

      V2.8 Fixed X, X, X and X etc.

      I don't know if they have plans to do this but I would ask that you pass that request along. I think it would help current owners greatly so they know whether they should even bother getting it or not. A lot of us have great MFT experience with extremely miinor bugs and others have MAJOR issues. I know some of us have the mentality of "if it ain't broke, don't fix it".

      Thanks and welcome, I'm sure you will be bombarded with issues, questions and concerns. Grab a few drinks to keep next to you lol.
       
    21. Sgt1411

      Sgt1411 Elite Explorer

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      Regarding the SYNC Services in Canada is it possible to just explain WHY we cannot have the option to get these services?

      Canadians buy a Ford vehicle with SYNC and MFT but cant get:

      -SYNC Services TDI
      -Sirius Travel Link and Traffic
      -Vehicle Health Report

      If someone lives in both Canada and the USA it would be nice to have the option to subscribe to these Services.

      GM OnStar offers similar services to Canadians including their version of VHR.

      GM XM/Sirius subscription in Canada offers XM NavTraffic.
       
    22. 1sttimeford

      1sttimeford New Member

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      Hi Rebecca, welcome!

      What is your preferred way to start addressing/diagnosing issues we are having? Should each member start a new public thread for their issue(s)? Or should we send you private messages?

      Thanks!
       
    23. calb

      calb Active Member

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      Rebecca - Welcome!! Just seeing that Ford has applied a team to this forum gives me comfort that Ford recognizes there are issues, and are working hard on this.

      I went to the link and went through the registration process. (I'd seen it before but the registration requirement put me off, so I dropped it. Too many "mandatory" fields)

      As others noted Canadians were told in advertisements and literature, that Sync features came with the car, but - they don't :( I'm glad Ford is looking at this.

      Again, welcome. We're all hoping the July update ensures that come August blank screens, pulling fuses or battery cables (I know, I know - you don't recommend :) ) are things of the past!
       
    24. calb

      calb Active Member

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    25. calb

      calb Active Member

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      I'd second that request.
       
    26. calb

      calb Active Member

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      In fairness to Ford, the Sirius Travel Link and Traffic issue is due to CRTC regulation of satellite services (ie. don't want it taking away local market traffic reports, etc. - problem is that those local market reports don't show up on the nav). If Ford, Sirius (and other car manufacturers) got their collective act together, I'm sure they'd find themselves with a petition to change this.
       
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