Hi Everyone!
Thanks for the warm welcome
I'm very excited to be working with all of you to solve your SYNC, MyFord Touch, and Navigation concerns. It seems the most common question right now is, "When will the new software update be available??" The answer is... (drum roll please) by the end of July! :biggthump
Now let's get started with some questions!
calb - I rarely advise to do a fuse pull; there are other troubleshooting steps that should be done beforehand.
A battery cable disconnect erases all codes that may help diagnose your vehicle; it should be performed by your service department.
We are exploring SYNC Services for Canada. Currently, we are looking at the consumer interest level and the additional technology that would be needed in order to implement the services.
Here is a link to vote on this idea or submit a different idea to us:
http://www.thefordstory.com/your-ideas/technologies/infotainment/sync-services-in-canada/
If you have specific concerns about the telenav map data and missing information from it, please feel free to send me a private message with more details.
Rebecca