Ritsui
Pilot of dogcraft
- Joined
- May 3, 2002
- Messages
- 878
- Reaction score
- 25
- City, State
- Lake Arrowhead, CA
- Year, Model & Trim Level
- 98 Sport 4x4
After a year or two of 'thinking about it', I finally set aside a bit of cash and decided to put an Aussie in the back of my Sport
. That was about two months ago. Now, after four unreturned phone calls, three unreturned emails and dozens of trips to the web site, I'm starting to think these things don't actually exist
. I heard so many stories about Torq Masters great support that I couldn't believe their phone staff repeatedly saying "we'll have someone call you back" would be outright lying to me or that all my emails would go un-returned... yet that is exactly the case.
At this point, I'm considering writing them off completely. No stories about their support can sway my concern about what kind of post sales support or longevity to expect from a company which doesn't appear even mildly concerned with pre-sales assistance to someone with cash in hand and finger poised waiting to hit the order button. And it's not just about availability. A simple "we don't know when it'll be available" would be FAR more than I've received... which is absolute SILENCE.
The good news of course is the longer they continue to ignore me (and all 8.8's according to their staff and site) just a little longer, I will probably have time to set aside the money for an Ected or maybe even an ARB
.
/end rant


At this point, I'm considering writing them off completely. No stories about their support can sway my concern about what kind of post sales support or longevity to expect from a company which doesn't appear even mildly concerned with pre-sales assistance to someone with cash in hand and finger poised waiting to hit the order button. And it's not just about availability. A simple "we don't know when it'll be available" would be FAR more than I've received... which is absolute SILENCE.
The good news of course is the longer they continue to ignore me (and all 8.8's according to their staff and site) just a little longer, I will probably have time to set aside the money for an Ected or maybe even an ARB

/end rant
