Climate Control Unresponsive

[nmbrinkman]

2011 Ex XLT
Defrost/heat is blowing and I cant get it to stop. I turned it off at work with the defrost left on (I assume). When I turned it back on in the evening the defrost was blowing still and I couldn't get it to turn off. The climate control menu on the bottom right of my SYNC screen says climate control is off and when I "touch" it to access climate control it doesn't respond. ALSO, none of the "buttons" or knobs below the screen (radio on/off/volume control - climate control) work. They're unresponsive as well and are not even backlit. Is it a fuse issue? It's quite annoying. Already had it overheat a little over a year ago with the cooling fan issue. Had to have the A pillar fix for the rattle. Deal with the greasy lines on the windows when I roll them back up. And constantly have to deal with SYNC freezing and having to "perform scheduled maintenance". Now I have to drive with every window cracked to keep the cabin from becoming a dry sauna. Maybe I could put all the back seats down and turn it into a mobile bickram yoga studio. :thumbdwn:


Edit: When I try to adjust the climate control through the instrument panel via steering wheel mounted controls I get a warning saying something about a temporarily loss of communications with climate control.

 

[peterk9]

2011 Ex XLT
Defrost/heat is blowing and I cant get it to stop. I turned it off at work with the defrost left on (I assume). When I turned it back on in the evening the defrost was blowing still and I couldn't get it to turn off. The climate control menu on the bottom right of my SYNC screen says climate control is off and when I "touch" it to access climate control it doesn't respond. ALSO, none of the "buttons" or knobs below the screen (radio on/off/volume control - climate control) work. They're unresponsive as well and are not even backlit. Is it a fuse issue? It's quite annoying. Already had it overheat a little over a year ago with the cooling fan issue. Had to have the A pillar fix for the rattle. Deal with the greasy lines on the windows when I roll them back up. And constantly have to deal with SYNC freezing and having to "perform scheduled maintenance". Now I have to drive with every window cracked to keep the cabin from becoming a dry sauna. Maybe I could put all the back seats down and turn it into a mobile bickram yoga studio. :thumbdwn:


Edit: When I try to adjust the climate control through the instrument panel via steering wheel mounted controls I get a warning saying something about a temporarily loss of communications with climate control.

That would be rather annoying. I guess you could try a Master Reset but I don't know what you may lose as far saved memory. The old fuse 29 pull is another option if you can get at the panel. Also I guess you could try a disconnect/connect of the battery keeping in mind that this will require the 'relearning' of various programs by the Explorer itself.

Peter

 

[nmbrinkman]

Tried the master reset. Didn't work. The wife had to drive it this morning. She just took it straight to the dealership. Guess it's best that way. I just hate being without the family truckster.

 

[mattvanooyen]

Hello nmbrinkman,

I realize this post is a few years old, but I was just curious what was done to fix this issue? I am experiencing the same issue right now.

Thanks!

- Matt

 

[peterk9]

Welcome to the Forum mattvanooyen:wavey:
The post you replied to was the last one that the member posted (Dec. 12, 2012). I would suggest to try and send him a Private Message to see if he is even still a member here.

Matt, if you've tried the Master Reset and it didn't work you can also try disconnecting the negative battery cable for 5 - 10 minutes. Be advised that disconnecting/reconnecting the battery will cause some items to be relearned such as transmission shift points and the idle and trim fuel settings.

Peter

 

[mattvanooyen]

Welcome to the Forum mattvanooyen:wavey:
The post you replied to was the last one that the member posted (Dec. 12, 2012). I would suggest to try and send him a Private Message to see if he is even still a member here.

Matt, if you've tried the Master Reset and it didn't work you can also try disconnecting the negative battery cable for 5 - 10 minutes. Be advised that disconnecting/reconnecting the battery will cause some items to be relearned such as transmission shift points and the idle and trim fuel settings.

Peter

Thanks Peter! I have sent out a PM to see.

Also, I have tried the Master Reset, which changed nothing for me. It's almost like a fuse is blown that controls the Climate System/Hazard Lights/ and touch controls on the radio, below the Touch Screen. The Touchscreen works just fine, its just the Climate control issue. Odd. I will likely have to bring it into the dealership ASAP, considering its going to be 90 degrees here tomorrow, and I now have no A/C....great!

 

[Newbie.07]

2011 Ex XLT
Defrost/heat is blowing and I cant get it to stop. I turned it off at work with the defrost left on (I assume). When I turned it back on in the evening the defrost was blowing still and I couldn't get it to turn off. The climate control menu on the bottom right of my SYNC screen says climate control is off and when I "touch" it to access climate control it doesn't respond. ALSO, none of the "buttons" or knobs below the screen (radio on/off/volume control - climate control) work. They're unresponsive as well and are not even backlit. Is it a fuse issue? It's quite annoying. Already had it overheat a little over a year ago with the cooling fan issue. Had to have the A pillar fix for the rattle. Deal with the greasy lines on the windows when I roll them back up. And constantly have to deal with SYNC freezing and having to "perform scheduled maintenance". Now I have to drive with every window cracked to keep the cabin from becoming a dry sauna. Maybe I could put all the back seats down and turn it into a mobile bickram yoga studio. :thumbdwn:


Edit: When I try to adjust the climate control through the instrument panel via steering wheel mounted controls I get a warning saying something about a temporarily loss of communications with climate control.