- Joined
- January 20, 2000
- Messages
- 976
- Reaction score
- 5
- City, State
- McKinney, TX
- Year, Model & Trim Level
- 76 Bronco
Imagine my dismay on the Ouray trip when I discovered the my new set of 33 X 12.5's BFG's were not a matched set. I actually had 32 X 11.5's up front and 33 X 12.5's outback.
After a friendly ( It really was ) discussion with the store manager he offered to upgrade all my tires to 35's. What a deal. Keep the customer happy, yes! I must confess that part of the reason he upgraded me was that I made a big deal out of the way I was treated at another Discount Store. I had Procom MT's and I blew 2 of them out at Moab. I wnated 2 more so I would have a matched set. I was given the run around for a week by the other store. I gave up and went shopping for a set of BFG's somewhere else. This store heard about my trouble from a mutual friend and called me up and said come see them. They fixed me up with 4 BFG's that day. I ended up buying a set of tires for my T/A too.
Anyway after that ordeal, I come back and showed them where they had mounted the wrong tires, could have blown my t-fer case etc, with the gear ratio mis-match. He said he would get me a new set. I offered to pay for an upgrade to 35's and he said "No, We've put you through the ringer. They're on us". Needless to say I'm happy!
After a friendly ( It really was ) discussion with the store manager he offered to upgrade all my tires to 35's. What a deal. Keep the customer happy, yes! I must confess that part of the reason he upgraded me was that I made a big deal out of the way I was treated at another Discount Store. I had Procom MT's and I blew 2 of them out at Moab. I wnated 2 more so I would have a matched set. I was given the run around for a week by the other store. I gave up and went shopping for a set of BFG's somewhere else. This store heard about my trouble from a mutual friend and called me up and said come see them. They fixed me up with 4 BFG's that day. I ended up buying a set of tires for my T/A too.
Anyway after that ordeal, I come back and showed them where they had mounted the wrong tires, could have blown my t-fer case etc, with the gear ratio mis-match. He said he would get me a new set. I offered to pay for an upgrade to 35's and he said "No, We've put you through the ringer. They're on us". Needless to say I'm happy!