Brian41
Member
- Joined
- July 18, 2017
- Messages
- 29
- Reaction score
- 0
- City, State
- Cincinnati, OH
- Year, Model & Trim Level
- 2015 Ford Explorer Sport
I'm a new ford owner and I was so excited for this car, but going to have to sell it and I'm devastated. I joined the forum a few weeks ago after just purchasing a 2015 sport with 39,000 miles on it. I have since posted a couple times about it running sluggish. I then posted about taking it to the dealer and they said everything checked out fine, they suggested it may have had bad fuel.
I then put several tanks of premium gas through it and no improvement. It also started making a dull humming noise, mostly at WOT. I compared it with a friend's 2016 sport and he agreed it was not running at 100%. His did not make the noise.
I took it back to the dealer and told them there is no doubt it is not running right. They came back and said it had too high of octane which is retarding the engine power and that I should run 87 only. I then posted what they said on here, as that did not make sense. Many on here agreed that is absurd. I then complained to the service manager who agreed that the ecoboost should run better on premium and that his mechanics forgot they were dealing with an ecoboost when they made that statement. He offered for me to bring in back in and I declined.
I just took it back to the dealer where I bought it, (much further away) and they said they have a mechanic who allegedly is a guru on the ecoboost engine and will look at it. He came back and said he cannot find anything wrong with the car. All the diagnostics show it is running as it should. He said the boost levels are exactly where they need to be. He thinks the humming noise is the wastegate on the turbo and said it is normal. I never noticed that sound till the car started acting up and my friend's sport does not make it.
So I left the dealer starting to think I am crazy. At the time of writing this, I drove the car for about an hour and the best way I can describe it, is the vehicle has lost it's "punch". I initially didn't want to buy a sport until I drove one, and I was shocked at the power it had. It would plant you in your seat. My car no longer does that.
I have given up. I do not know enough about car engines to figure this out further. There are no codes or check engine light ever. Dealerships keep throwing that in my face that it checks out fine on the diagnostics, but they won't pop the hood. They drive it and say it seems to be accelerating fine to them, but I know if they don't own a sport, the loss of power is not going to jump out at them.
I've ran out of dealerships in my area. I am 100% positive the car has something wrong. I can't believe I am getting to the last resort of selling it. Any last suggestions? I'm desperate at this point.
I then put several tanks of premium gas through it and no improvement. It also started making a dull humming noise, mostly at WOT. I compared it with a friend's 2016 sport and he agreed it was not running at 100%. His did not make the noise.
I took it back to the dealer and told them there is no doubt it is not running right. They came back and said it had too high of octane which is retarding the engine power and that I should run 87 only. I then posted what they said on here, as that did not make sense. Many on here agreed that is absurd. I then complained to the service manager who agreed that the ecoboost should run better on premium and that his mechanics forgot they were dealing with an ecoboost when they made that statement. He offered for me to bring in back in and I declined.
I just took it back to the dealer where I bought it, (much further away) and they said they have a mechanic who allegedly is a guru on the ecoboost engine and will look at it. He came back and said he cannot find anything wrong with the car. All the diagnostics show it is running as it should. He said the boost levels are exactly where they need to be. He thinks the humming noise is the wastegate on the turbo and said it is normal. I never noticed that sound till the car started acting up and my friend's sport does not make it.
So I left the dealer starting to think I am crazy. At the time of writing this, I drove the car for about an hour and the best way I can describe it, is the vehicle has lost it's "punch". I initially didn't want to buy a sport until I drove one, and I was shocked at the power it had. It would plant you in your seat. My car no longer does that.
I have given up. I do not know enough about car engines to figure this out further. There are no codes or check engine light ever. Dealerships keep throwing that in my face that it checks out fine on the diagnostics, but they won't pop the hood. They drive it and say it seems to be accelerating fine to them, but I know if they don't own a sport, the loss of power is not going to jump out at them.
I've ran out of dealerships in my area. I am 100% positive the car has something wrong. I can't believe I am getting to the last resort of selling it. Any last suggestions? I'm desperate at this point.