Ford is taking my vehicle Wednesday and I'm not accepting it back until everything is fixed! I've hired an attorney and am now following direction from them. I've taken photos of every piece of my vehicle, and will be recording the interactions at the dealership. No one at Ford seems to respond to the comments about how the consumer is treated, so we will see how they like the dealership interactions posted on the internet, including the phone calls from Ford Corporate. It is sad I've had to resort to this type of behavior, but Ford needs to be held responsible. When the service manager tells me he is sick of dealing with upset customers b/c Ford continues to ignore the complaints and problems owners are having was the last straw!
What a waste of money this purchase was.... Many of you are proud of your Explorer's, but this one has been a nightmare! And what is even worse than the quality of the product has been the abysmal treatment by all Ford employees and representatives! The MFT debacle is just the tip of the iceberg.
Sorry Ford, but this was my last purchase of one of your products... After 25 years of Ford product loyalty, I've spent my last hard earned dollar with you. I can't even begin to express how disgusted I am at the lack of accountability that is apparent in the culture you have built at your company. Shame on you!
