Rebecca, thank you for the quick response. But, it is a $hitty answer. Not your fault. Please understand.
This is my 4th Explorer since 2003. I would think I am a pretty loyal customer. I bought one of Ford's flagship trucks last year for over $46,000. It's a great truck, I love it. Ford hit many homeruns with it. But let's be honest. MFT is a piece of garbage. Followed close behind by your Nav system. I'd buy another Explorer tomorrow. I'd tell my friends too.
I had 2.8 when the truck was new. Then upgraded to 2.11. But if I have to pay for a system update to correct a crappy system, I won't be happy.
Don't ask me to PM you my VIN, and have someone else contact me. I really don't have the time or patience for that approach.
Just venting. But, Ford needs to have a better system to handle this chronic and plaguing issue.