• Register Today It's free! This box and some ads will disappear once registered!

Seni , For President of Customer Service


shoeman

Active Member
Joined
February 21, 2011
Messages
114
Reaction score
0
City, State
toronto
Year, Model & Trim Level
2011 BORDEAUX LTD FWD
This heading say it all . She is keeping all of us posted on what is happening with our cars/trucks,with the best information that she can ,and most of all answers all of us within a day or hours of our posts. It is to bad that so many dealers do not have the same loyalty to their clients (us) as Seni does to the Head Office and to us. Many Thanks Seni.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




bkool2323

New Member
Joined
March 31, 2011
Messages
21
Reaction score
0
City, State
Western MA
Year, Model & Trim Level
2011 XLT
I second that motion. Seni has provided quick replys and excellent customer service.
 




Gowen1068

New Member
Joined
March 16, 2011
Messages
3
Reaction score
0
City, State
Oregon
Year, Model & Trim Level
2011 explorer
Have to agree! She is a positive, reasonable and overall very patient. She understands that many complaints are simply misunderstandings or lack of information and can be addressed with a full view of the facts/overall picture. It is so great to see Customer Service in a world with little of it.

Thanks Seni for giving such great service.
 




esandye

Active Member
Joined
January 10, 2011
Messages
241
Reaction score
4
City, State
Oklahoma City
Year, Model & Trim Level
2020 Aviator
She's the best, and most pleasant customer service person I have ever encountered. What a gal!
 




gabella

Active Member
Joined
January 28, 2011
Messages
138
Reaction score
0
City, State
Chicagoland
Year, Model & Trim Level
'11 Limited




FoodDr

New Member
Joined
February 27, 2011
Messages
24
Reaction score
0
City, State
Maryville, IL
Year, Model & Trim Level
2011 Explorer Limited




brent.l

New Member
Joined
March 8, 2011
Messages
46
Reaction score
0
City, State
Memphis, TN
Year, Model & Trim Level
'11 Explorer
I agree wholeheartedly!!!
 




xplo

New Member
Joined
February 25, 2011
Messages
8
Reaction score
0
City, State
PA
Year, Model & Trim Level
2011 Explorer XLT
I also agree, she has been the best :)
 




GWA1

Active Member
Joined
March 27, 2011
Messages
477
Reaction score
1
City, State
New Castle, DE
Year, Model & Trim Level
2011 Explorer Limited AWD
Add me to the Seni fan club!

GWA!
 




UncTarheels

New Member
Joined
March 11, 2011
Messages
9
Reaction score
0
City, State
Texas
Seni is great. It doesn't matter if you're complimenting her, or complaining about the various ford problems. She's always sympathetic, caring, and extremely helpful. It doesn't matter what the problem is. Seni is there for us all!
 




11Limited

Member
Joined
March 8, 2011
Messages
71
Reaction score
0
City, State
MN
Year, Model & Trim Level
2011 Limited
Agreed, she does get back to you...


Even if I don't like the answer :)
 








FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
12
City, State
Dearborn, MI
Year, Model & Trim Level
2014
*Blushing*

:D To all of my awesome Explorer Forum Fans,

I can not begin to tell you how blessed I was to read this thread! First, I would like to thank my husband, who has allowed me to talk about Explorers and its upcoming owners, night after night. Second, I would like to thank the Ford Motor Company, without them there would be no Explorer, no Explorer Forum, and definitely no forum users like yourselves. Last but not least, I would like to thank God for directing me to this awesome position, where I have the pleasure of meeting and communicating with all of you wonderful people.

I promise to continue working hard to reply as quickly and efficiently as I can. Please bare with me, as I was away yesterday and have many emails and threads to reply to. I will do my best to get to as many as humanly possible today! :p:

Thanks for being loyal to Ford and welcoming me in this forum. May your Ford experience continue to be Ford-tastic!

~Seni :D
 




whitesn95

New Member
Joined
March 29, 2011
Messages
12
Reaction score
0
Year, Model & Trim Level
2011 Ford Explorer
If every dealership would have customer service the way Seni has provided it to us, buying a new car would actually be a pleasant experience instead of how frustrating it truly is today.
 




GWA1

Active Member
Joined
March 27, 2011
Messages
477
Reaction score
1
City, State
New Castle, DE
Year, Model & Trim Level
2011 Explorer Limited AWD
Come on guys and gals....Lets update this..plenty of new people have been helped by Lady Seni since 04/07. Tell Seni and Ford what you think. In a few days I will forward to Seni's manager...

GWA1
 




NEWPORTNJ

Elite Explorer
Joined
December 9, 2010
Messages
1,108
Reaction score
51
City, State
NJ
Year, Model & Trim Level
2020 ST EXPLORER
St, Pk
She is the best. And lets not leave behind corey these two are awesome !!!!
 




calabrese94

New Member
Joined
April 5, 2011
Messages
26
Reaction score
0
City, State
Brooklyn NY
Year, Model & Trim Level
11 limited white 302A
she is great what would we do with out her well for starters will be stuck on calling our crappy dealers that seem not to know anything
 




Jar0d_82ABN

New Member
Joined
March 6, 2011
Messages
24
Reaction score
0
City, State
Virginia
Year, Model & Trim Level
Explorer Limited 2011
So far my dealer has returned or sent me zero emails since I ordered my Explorer; whereas, Seni has provided me with a VIN and assisted me to find my sticker. If it was possible to order my Explorer online with only Seni to assist me, I would do without hesitation. Thanks for all the help.
 




Edgieguy

Active Member
Joined
February 13, 2011
Messages
196
Reaction score
2
City, State
New Jersey
Year, Model & Trim Level
2011 XLT / 11 Edge Sport
What an asset to Ford Motor Company she is! They may not even understand how helpful and far reaching her work goes. We too heard nothing from our dealer after placing our order, and you'd think after dropping $43k on a matching Edge Sport a few months earlier would have made the dealership treat us a little more like VIPs.... nope!

She was terrific responding to emails and forwarding information. The dealership experience shouldn't end when you sign an order, it should begin. With Seni, it does.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




Moo26

New Member
Joined
April 7, 2011
Messages
45
Reaction score
0
City, State
Chino, CA
Year, Model & Trim Level
'11 Ex - Limited
I agree... Seni got me my VIN number before my dealer contacted me. She has been great... We need to find an address to send some complimentary letters or emails to. Someone at Ford should be hearing about how Seni has probably saved numerous orders from being cancelled!!!!!!
 




Top