ercole
Active Member
- Joined
- March 18, 2011
- Messages
- 77
- Reaction score
- 2
- City, State
- Verona, NJ
- Year, Model & Trim Level
- 2011 Limited
I reviewed several threads in the IVT board and didn't find an answer to my situation, so I'm creating this thread so others can also post any problems or solutions they know of from doing the user update at home. I also posted this message on this board because it seems to have more activity than the IVT board, and many of you seem quite techie here. I PMed Rebecca, but I know she is often swamped and if there was a simple solution, I thought I'd get it quicker here.
I purchased a new Sandisk drive from Staples, went home, opened package and inserted it in computer. Went to sync site and downloaded v2.11 to the thumb drive. When it was complete, it says you now need to go update the truck. I inserted USB in truck and the program started loading no problem. After about 25 minutes, I came out to find a message that the program incurred a problem and the update was cancelled. Click OK. I removed drive and reinserted it and the said "file changed or removed. Can not continue." I then took out thumb drive, re-formatted it on my PC and re-loaded the files from the syncmyride site. But when I go back out to the truck, the message after you insert the drive still says "file changed or removed. Can not continue".
How do I get this upload to the truck going again? I will say that the current version (which was 2.8) is now corrupt and useless as nothing responds to touch commands (radio, climate, Nav, phone). You can select MENU-->SETTINGS--> but then it's just a blank screen after that, no other choices.
Any suggestions short of going to the dealer is appreciated.
Ercole
I purchased a new Sandisk drive from Staples, went home, opened package and inserted it in computer. Went to sync site and downloaded v2.11 to the thumb drive. When it was complete, it says you now need to go update the truck. I inserted USB in truck and the program started loading no problem. After about 25 minutes, I came out to find a message that the program incurred a problem and the update was cancelled. Click OK. I removed drive and reinserted it and the said "file changed or removed. Can not continue." I then took out thumb drive, re-formatted it on my PC and re-loaded the files from the syncmyride site. But when I go back out to the truck, the message after you insert the drive still says "file changed or removed. Can not continue".
How do I get this upload to the truck going again? I will say that the current version (which was 2.8) is now corrupt and useless as nothing responds to touch commands (radio, climate, Nav, phone). You can select MENU-->SETTINGS--> but then it's just a blank screen after that, no other choices.
Any suggestions short of going to the dealer is appreciated.
Ercole