Registered just to reply to this thread - What a mess my wife's XLT has been. Bought in March 2020, it's been in twice for tranmission issues. First time was in November 2020, rough shifts, jerking, the usual. Replaced the transmission hose, had it a few days. Bit of a pain but not a huge issue.
This time I bring it to the dealer June 14th, he says the service department is slammed, bring it back Friday. So I do, someone drives it around the parking lot and it does the jerking and hard shifting. "It's the transmission pump, I'll order one". It's on backorder, so 3 weeks later we are told it is in, a week after that they have a spot available, which sucks but at least my wife will be able to go on her work trip that evening. Drop it off at 7:30 per instructions, call at 3pm "Yeah everything will be ready for 5pm, no worries". I get a text at 4:30 telling me the clutch is burnt.
They don't have a clutch. Ford doesn't have a clutch. These hunk of crap transmissions are burning clutches up so much it's going to take another month to come in. Ford can't build many vehicles right now due to the microchip shortage, but somehow has burnt through their backlog of clutches.
No loaner because "we don't have any new cars to loan" despite having plenty to sell on their website. We've been driving my 2013 Elantra around for the last month and I've got a 2 and 7 year old. We both work, it's a clown show. I can't even lemon law the POS because it's worth 8k more than I paid for it, and since I'll have to buy another vehicle at these insane market prices, I can't afford to get back my purchase price when buying a similar vehicle would cost me an extra $10,000 and don't trust another Ford.
If you haven't had issues, I'm happy with you, but despite all it's good features it's been unreliable and Ford dealers/service as been a joke and I'm paying monthly for a vehicle I can't use. I've asked the dealership to buy me out but I'm guessing they're going to low ball me, so I'm going to have to rent a car now that my wife teacher is gearing back up for work for 3 weeks just to sell the thing the minute I get it back. The warrant isn't worth the paper it's written on if the dealership doesn't staff appropriately, have loaners, and Ford doesn't make enough parts to repair all their faulty transmissions.