Great tips and questions, deewan and VinceL!
sgparnes,
Make sure the names in your phonebook aren't in all caps, you're saying them exactly how they appear (last name/first name or first name/last name), and that you say CALL instead of DIAL.
If you say CALL, you can use any of the following commands:
<Contact Name>
Call <Contact Name>
<Contact Name> at Home
Call <Contact Name> at Home
<Contact Name> on Cell
<Contact Name> on Mobile
Call <Contact Name> on Cell
Call <Contact Name> on Mobile
<Contact Name> at Work
<Contact Name> at the Office
<Contact Name> in the Office
Call <Contact Name> at Work
Call <Contact Name> at the Office
Call <Contact Name> in the Office
Let us know if this helps!
Rebecca