liratoad
Well-Known Member
- Joined
- May 23, 2012
- Messages
- 101
- Reaction score
- 0
- City, State
- Florida
- Year, Model & Trim Level
- '13 Ex XLT 4x4,4Rnr Trail
We ordered a '13 XLT on May 3. We were told orders go in Tuesday night and get "picked up" by the Ford system on Wednesday morning and we would have a VIN sometime after that with a total wait time of 6-8 weeks. We were fine with all of this. However, when we started asking for status info, we got seriously blown off by the dealer sales manager and purchase manager. First they just said "no new updates" then they simply wouldn't come out of their glass boxes and talk to us. Some other sales person always came out saying "Manager x is in the middle of something. He'll call you back." This call back never happened. Order confirmation? Never got one. Even freaking Amazon gives you a confirmation. Printout of official order? Never got one. DORA? They don't seem to know what that is. Cashed our down payment t check in under 36 hrs though. We did get a written offer with agreed mileage cap on our trade. Finally got too aggravated and started calling Ford directly. They did manage to get us an order confirmation number. Finally. Three weeks for a confirmation number. Our individual sales person called yesterday to say he was sorry, out really our problem has never been him but the mgmt since once we switched from buying off lot to ordering they sort of took over. They have still not called back with an explanation for the delay.
So I've been checking out the forum, which is very cool btw, and now I am finding out that maybe we could still make a change? We have found out that the Thule Hullavator won't work with the factory crossbars. My bad for not checking ahead of time. Got excited...doh! And also, I did not know there was a nav discount. We nixed that option since its a bit pricey but with a discount, we would reconsider. The dealer didn't mention that, or is it only available regionally. Finally, we still don't even know if they put our order in correctly. Has anyone else had to deal with dealer communication issues like this? Sooo excited about our new kid, but really nervous these people are going to muck it up.
So I've been checking out the forum, which is very cool btw, and now I am finding out that maybe we could still make a change? We have found out that the Thule Hullavator won't work with the factory crossbars. My bad for not checking ahead of time. Got excited...doh! And also, I did not know there was a nav discount. We nixed that option since its a bit pricey but with a discount, we would reconsider. The dealer didn't mention that, or is it only available regionally. Finally, we still don't even know if they put our order in correctly. Has anyone else had to deal with dealer communication issues like this? Sooo excited about our new kid, but really nervous these people are going to muck it up.