Dismiss Notice



Register Today It's free! This box and some ads will disappear once registered!

Explorer SiriusXM Stuck "Acquiring Signal" (Intermittent) 2018 Models

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by Michael W, March 16, 2018.

^^Searches ExplorerForum.com^^





  1. MM07

    MM07 Elite Explorer

    Joined:
    January 13, 2019
    Messages:
    233
    Likes Received:
    57
    Trophy Points:
    28
    City, State:
    MA
    Year, Model & Trim Level:
    2018 Explorer Limited
    I hope my new 18 doen't have this issue. Wonder if I should have it checked out first?
     
  2. Support EF

    Join the Elite Explorers for $20

    Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.



  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,707
    Likes Received:
    1,145
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
    I don't think there is really anything to check. It either works or it doesn't. If it doesn't then they will replace the antenna but if it is working I doubt they would do anything since it is a TSB and not a Recall.

    Peter
     
  4. MM07

    MM07 Elite Explorer

    Joined:
    January 13, 2019
    Messages:
    233
    Likes Received:
    57
    Trophy Points:
    28
    City, State:
    MA
    Year, Model & Trim Level:
    2018 Explorer Limited
    You're right. Nothing to check. Sirius is working great in the past few days.
     
  5. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    I should have a copy of the TSB sometime tomorrow and will scan it and post to those interested. I'd be happy to send it to this forum for posting here if that's possible.
     
  6. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,707
    Likes Received:
    1,145
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
  7. JtotheP

    JtotheP New Member

    Joined:
    April 23, 2018
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Year, Model & Trim Level:
    2018 Explorer Limited
    Wow. This has taken off since my last posts. I haven’t had any issues since mine just happened to start working one day.

    I’d love to have a copy of the TSB though in the event it does go out.
     
  8. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    • Thanks Thanks x 1
  9. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,707
    Likes Received:
    1,145
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
    You can post it here and I'll copy/update the current info.

    Peter
     
    • Thanks Thanks x 1
  10. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    It's in PDF format. Is there a way to upload it or is there a forum e-mail address?
     
  11. Roger Leik

    Roger Leik New Member

    Joined:
    February 25, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    MURPHYSBORO
    Year, Model & Trim Level:
    2018 Explorer Limited
    I am beyond P....d off at Ford and my dealership with this issue. A copy of the TSB posted here would be fantastic! Thanks!
     
  12. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    Anyone who wants a TSB
    copy start a conversation with me and shoot me your e-mail address. I will send it to you.
     
    Last edited: February 25, 2019
  13. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,707
    Likes Received:
    1,145
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
    Welcome to the Forum.:wave:
    Not sure why you're upset with the dealer. It was Ford's issue to rectify. Just take the vehicle in and have the dealer correct the problem as per the TSB that was issued.

    Peter
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,707
    Likes Received:
    1,145
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
    I really don't know. I've never tried it but there must be a way since the order guides posted in the Forum are in PDF format. What is the TSB number?

    Peter
     
  15. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    18-2358
     
    • Thanks Thanks x 1
  16. Roger Leik

    Roger Leik New Member

    Joined:
    February 25, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    MURPHYSBORO
    Year, Model & Trim Level:
    2018 Explorer Limited
    The Service Manager at the dealership has given' me nothing but the run-around over this and another issue involving the Homelink visor. First and last purchase from them.
     
  17. DaveG1966

    DaveG1966 New Member

    Joined:
    July 11, 2018
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    Kingsland, GA
    Year, Model & Trim Level:
    2018 Explorer Sport (4WD)
    I will take a copy of the TSB.... had the problem last year however, been good for last few months.... waiting for it to go out again. dgroeschel@me.com // Thanks TTPETE.
     
  18. 15Limited

    15Limited Elite Explorer

    Joined:
    February 28, 2015
    Messages:
    244
    Likes Received:
    31
    Trophy Points:
    38
    City, State:
    TN
    Year, Model & Trim Level:
    2015 Explorer Limited 4x4
    Courtesy of ttpete...thank you! This TSB applies to 2018 & 2019 Explorers built on/before 13 Nov 2018 with the 4G antenna.
     

    Attached Files:

  19. ttpete

    ttpete Elite Explorer

    Joined:
    August 12, 2018
    Messages:
    10
    Likes Received:
    3
    Trophy Points:
    3
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2018 Platinum
    Thanks for putting it up.
     
    • Like Like x 1
  20. twodays

    twodays New Member

    Joined:
    November 12, 2018
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    Norwalk, Iowa
    Year, Model & Trim Level:
    2018FordExplorLimit300A
    THANK YOU it is very much appreciated and will contact my dealer.
     
  21. tlveik

    tlveik New Member

    Joined:
    February 10, 2015
    Messages:
    35
    Likes Received:
    2
    Trophy Points:
    18
    Year, Model & Trim Level:
    2018 Explorer XLT
    I'm not having a problem with mine. But just curious, how do I know if I have a 4G TCU modem?
     

Share This Page







We Support Our Troops!